Key Facts

Remote From:

United States

Category: Product Manager (Tech)

Full time

Senior (5-10 years)

English

Hard Skills

Product Management Product Strategy Product Lifecycle Management Go-to-Market Strategy Cross-Functional Collaboration Design Thinking Software Prototyping Performance Metric Customer Centricity Regulatory Compliance

Other Skills

•
Communication
•
Relationship Building

Roles & Responsibilities

Bachelor’s degree required; MBA or Master’s degree preferred
SAFe Agile Product Manager (APM) certification
8+ years of product management experience
Experience in financial services, fintech, or other regulated industries

Requirements:

Develop and communicate clear product strategies aligned with business goals and market opportunities
Oversee the full product lifecycle from discovery through launch and continuous optimization
Define clear, differentiated product positioning and value propositions
Regularly meet with team members to coach and mentor them, ensuring alignment around the organization’s mission and values

Job description

This is a remote position.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Director, Product Management to join our team! The Director, Product Management is responsible for defining product strategy, overseeing the product lifecycle and leading the product team to identify and solve member needs through differentiated products and market positioning. This leadership role drives cross-functional collaboration between Business, Technology, Finance, Risk and Marketing, with a focus on championing design thinking principles, fostering a culture of experimentation, and translating consumer insights into compelling value propositions and measurable business outcomes.

Primary Responsibilities:

Product Strategy & Market Research

Develop and communicate clear product strategies aligned with business goals, customer needs, and market opportunities
Leverage qualitative and quantitative research to deeply understand member behaviors and pain points
Translate member insights, competitive intelligence, and regulatory requirements into an actionable product roadmap
Lead cross-functional journey mapping to identify opportunities for differentiated solutions and enhanced member satisfaction

Product Discovery & Lifecycle Management

Oversee the full product lifecycle from discovery through launch and continuous optimization
Champion rapid prototyping and experimentation to validate product market fit
Define success metrics and ensure products deliver strategic outcomes

Product Positioning & Go-to-Market (GTM) Strategy

Define clear, differentiated product positioning and value propositions
Guide product marketing and campaign strategies to support production targets
Streamline the product experience and oversee product education in partnership with Learning & Development

Leadership & Team Development

Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.
Providing team members with training, tools, and resources to successfully perform their jobs.
Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
Leading change by identifying opportunities that consistently raise the bar and improve service levels.
Assisting the Credit Union with executing the business plan of the organization.

Basic Qualifications:

Education: Bachelor’s degree required; MBA or Master’s degree preferred
Certifications: SAFe Agile Product Manager (APM)
8+ years of product management experience
Demonstrated success leading cross-functional teams, preferably in an agile environment
Proven track record of delivering customer-centric digital products at scale
Experience in financial services, fintech, or other regulated industries
Exceptional communication, relationship-building, and change leadership capabilities

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.