Product Strategy Director - Provider Claims - Evernorth - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

We are seeking an experienced and forward-thinking Product Strategy Director to lead, coach, and scale a high-performing team of product managers. This role is accountable for defining and executing product strategy, overseeing the end-to-end product lifecycle, and delivering innovative solutions that drive exceptional customer experiences, operational efficiency, and measurable business outcomes.
 

The Director partners closely with engineering, operations, data, design, and business stakeholders to ensure alignment with organizational objectives and long-term success. This role is responsible for evolving the product portfolio as technology advances, with a strong focus on applied AI, large language models (LLMs), automation, and modern product development practices.
 

The ideal candidate brings a pragmatic, forward-looking perspective—balancing innovation with scalability, risk, and governance—while translating strategy into actionable roadmaps and measurable results.

RESPONSIBILITIES

Leadership & Team Development:
Lead, coach, and develop a team of product managers across multiple products or product lines
Foster a culture of customer-centricity, innovation, accountability, and continuous improvement
Establish clear goals, roles, and career development paths
Drive excellence in product discovery, delivery, and outcomes-based decision making

Product Vision & Strategy:
Define and communicate a clear product vision aligned with enterprise goals
Own and evolve product roadmaps to maximize customer value and business impact
Identify opportunities to leverage technology, data, and process improvements
Drive adoption of AI, LLM-enabled capabilities, automation, and emerging development approaches
Evaluate emerging technologies to inform strategy
Balance innovation with scalability, governance, and risk management

Product Development & Delivery:
Oversee the full product lifecycle from ideation through launch and optimization
Guide teams in modern product management and agile development practices
Promote use of AI-assisted development tools and rapid prototyping
Partner with engineering and data teams to ensure AI solutions are secure and compliant
Encourage experimentation while maintaining governance frameworks

Stakeholder Engagement & Influence:
Build strong relationships with senior leaders and cross-functional partners
Communicate product strategy, progress, risks, and outcomes clearly
Align stakeholders on priorities and success metrics
Translate complex concepts into executive-level insights

Market, Customer & Trend Analysis:
Monitor industry trends and competitive landscape
Incorporate customer insights and market research into product strategy
Ensure products are differentiated and deliver maximum value

QUALIFICATIONS

Bachelor's degree or higher strongly preferred or equivalent work experience required

8+ years of product management experience required

3+ years in a people leadership role highly preferred

Solid experience developing, coaching and retaining high-performing product managers is highly preferred

Working knowledge of applied AI, large language models (LLMs), and automation concepts required

Ability to translate technical possibilities into customer and business value is required

Proven success managing multiple, complex product portfolios
Experience delivering technology-enabled solutions in a regulated/complex environment preferred
Strong strategic thinking and data-driven decision making
Deep understanding of product discovery and agile practices
Excellent communication and stakeholder management
Ability to lead through ambiguity
Experience delivering business outcomes through product solutions
Experience with rapid prototyping and experimentation
Ability to explain complex concepts to varied audiences

Able to travel up to 25% as needed

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 161,900 - 269,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.