Regional Closing Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Regional Closing Manager is responsible for providing leadership, support, and guidance to the Closing team and ensuring that the team complies with state and federal guidelines and CrossCountry Mortgage’s objectives and standards. This role develops and builds relationships with CCM branches and customers.

This position allows for remote work in Eastern and Central Time zones.

Job Responsibilities:

• Manage the closing request pipeline and rush request inbox to ensure timely closings.

• Provide support and training to the Closing team.

• Implement guidelines for the Closing team that are cohesive with investor, agency, federal, and state requirements.

• Design and implement workflows to streamline productivity and efficiency.

• Produce and deliver reports to senior management that track productivity, quality, and efficiency.

• Work with the delivery teams to ensure the funded pipeline is purchased in a timely manner.

• Build relationships with the branch managers and sales team and provide guidance when needed.

• Ensure the team is meeting acceptable turn around requirements.

• Develop ideas to improve operations and procedures.

• Monitor defects and trends around closing and create action plans for improvement.

• Perform other duties and projects as assigned.

Qualifications and Skills:

• High School diploma/GED, or equivalent; bachelor’s degree and/or equivalent combination of education/experience, preferred.

• Minimum of 5 years’ experience in mortgage closing.

• Minimum of 3 years’ management experience in mortgage closing.

• Knowledge of state and federal laws pertaining to the mortgage industry (i.e., RESPA, TILA, ECOA, etc.).

• Excellent communication skills with both internal and external sources.

• Ability to close FHA/VA/USDA and Conventional loans according to required guidelines.

• Excellent analytical and organization skills to organize operations for both short term and strategic planning.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.