Key Facts

Remote From:

Freelance

English

Hard Skills

Project Management Customer Engagement Project Implementation Internal Documentation NeoLane Salesforce Professional Technical Training Stakeholder Engagement

Other Skills

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Scheduling
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Organizational Skills
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Communication
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Training And Development

Roles & Responsibilities

Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience administering public safety scheduling or workforce management systems.
Strong public safety industry knowledge, including fire and EMS shift structures, staffing models, and operational scheduling practices.
Demonstrated working knowledge of complex scheduling rules, including minimum staffing, overtime and callback hierarchies, Kelly cycles, trades, and qualification-based assignment.

Requirements:

Configure the Scheduling module to match each agency's staffing policy, including shift patterns and rotations, minimum staffing and roster rules, overtime and callback hierarchies, trades and leave, and certification and qualification requirements.
Lead requirements-gathering sessions to capture an agency's current staffing practices, contractual rules, and payroll interfaces, and convert them into a documented configuration plan.
Validate configurations against real agency scenarios before go-live, including peak-staffing, holiday, and exception conditions.

Job description

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Implementation Consultant, Scheduling

Location: Remote - US Only
Country: United States
Department: Professional Services
Reports To: Manager, Implementation Consulting
Position Type: Full-Time
Salary: $80,000

Job Summary:

The Implementation Consultant, Scheduling owns the configuration, deployment, and customer enablement of First Due's Scheduling module across the full customer base and all delivery segments. Scheduling is one of First Due's most configuration-intensive modules. The role demands deep command of public safety staffing rules, including shift structures, minimum staffing, rank-for-rank overtime and callback hierarchies, Kelly cycles, trades, and certification and qualification tracking. This role is accountable for translating an agency's staffing policy into a correct, maintainable First Due configuration and for the quality of the customer's training and go-live experience.

Key Responsibilities:

Module configuration and delivery

Configure the Scheduling module to match each agency's staffing policy, including shift patterns and rotations, minimum staffing and roster rules, overtime and callback hierarchies, trades and leave, and certification and qualification requirements.
Lead requirements-gathering sessions to capture an agency's current staffing practices, contractual rules, and payroll interfaces, and convert them into a documented configuration plan.
Validate configurations against real agency scenarios before go-live, including peak-staffing, holiday, and exception conditions.
Support payroll export and timekeeping integration requirements where Scheduling feeds downstream systems.

Project execution and product partnership

Partner with the assigned Implementation Manager to deliver Scheduling milestones on plan, surfacing risks early.
Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.
Serve as the Scheduling subject matter expert on assigned projects across segments.
Surface product gaps, defects, and field-driven enhancement requests for Scheduling to the Team Manager and Product organization.

Qualifications:

Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience administering public safety scheduling or workforce management systems.
Strong public safety industry knowledge, including fire and EMS shift structures, staffing models, and operational scheduling practices.
Demonstrated working knowledge of complex scheduling rules, including minimum staffing, overtime and callback hierarchies, Kelly cycles, trades, and qualification-based assignment.
Experience translating policy or contractual requirements into software configuration.
Strong organizational skills with the ability to manage multiple concurrent customer projects.
Excellent communication, training delivery, and stakeholder engagement skills.
Experience with Rocketlane or a comparable professional services delivery platform.
Working knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel).

Preferred Qualifications:

Direct experience as a fire or EMS scheduling or staffing officer, telecommunications supervisor, or comparable agency role.
Hands-on experience with public safety scheduling platforms.
Familiarity with payroll and timekeeping systems and scheduling-to-payroll data flows.
Working knowledge of Salesforce, including account data hygiene and project handoff from sales.
PMP, ITIL, or equivalent professional certification.
Direct hands-on experience with Rocketlane.

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.