Customer Service Specialist

Customer Service Specialist  – Remote

Location Medellin - Colombia

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As the Customer Service Specialist, you will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our various order intake systems, and contacting customers for missing order specifications via various channels using designated ERP, operating systems, and web-based tools. 
Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail, and be well organized.. You’ll get to:  

• Execute all tasks with high quality output and in a time manner that achieves associated KPI targets.
• Process and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics.
• Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations. 
• Maintain working knowledge of all company products, services, and processes. 
• Develop proficiencies in learning and processing cross branded orders
• Other duties as assigned by management. 
• Answer incoming calls and execute outgoing calls in support of customers, Sales, and supplier and peers in a timely manner to ensure a high level of customer satisfaction
• Process customer and internal requests in a positive and professional manner, while adhering to Stanley
• Black & Decker’s Code of Business Ethics
• Enter credit card transactions while ensuring accuracy, while adhering to all PCI compliance and internal regulations/standards.
• Maintain working knowledge of company products, policies, services, and procedures

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: 

• 0 - 2+ years of customer service experience 
  Proficient in Microsoft Office; Excel, PowerPoint, Word, etc.
• SAP & Salesforce, preferred
  Customer Focused
  Ability to work flexible work hours and overtime if needed
• Self-starter with ability to work independently
• Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook
• Strong communication skills in English – written and verbal
• Strong attention to detail and organizational skills
• Commitment to Customer Service
• Patience and a positive work attitude

The Details:

You’ll receive a competitive salary and a great benefits plan.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

 

#LI-Remote

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.