Marketing Automation Manager (m/f/d)

**This position is based in Bulgaria with hybrid or remote working options. Applicants must hold a valid work/residence permit for the respective location.**

Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.

For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.

Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.

The Growth Automation Manager owns the systems and architectural layer of the revenue tech stack, designing, building, and maintaining the automation infrastructure that scales Sales, Customer Success (CS), and Marketing operations. The role bridges high-level process architecture and deep technical execution, translating complex cross-functional stakeholder requirements into scalable, silo-free workflows, and proactively engineering systemic solutions to operational challenges.

Key Responsibilities

• Process Design & Optimisation: Map, analyse, and redesign operational processes across Sales, CS, and Marketing. Identify inefficiencies, eliminate silos, and replace manual effort with scalable automation - proactively, not just reactively.

• Cross-functional initiative leadership: Drive and lead cross-functional automation and process improvement initiatives end-to-end - from scoping and stakeholder alignment through to implementation and handover. You are the person who connects the dots across teams and sees projects through.

• Platform Administration: Own the configuration, architecture, and health of our core go-to-market automation platforms. Maintain a strong working knowledge of Salesforce and collaborate with the central Systems team where platform boundaries require it. This includes workflow management, data architecture, and proactive troubleshooting.

• Integration Development: Design and maintain integrations across the revenue tech stack.

• Data Health & Governance: Own data accuracy, consistency, and integrity across platforms. Maintain synchronisation logic, data mappings, and property frameworks. Solve upstream data problems before they create downstream failures.

• Technical QA: Own end-to-end testing and validation of all automation workflows before they go live - logic-stressing, pre-launch checks, and post-launch monitoring.

• Innovation: Continuously evaluate whether current processes and system architectures are the best approach. Bring forward improvements, new patterns, and smarter solutions without being asked.