Technical Project Lead

Core Responsibilities
Delivery Leadership
· Own implementation planning through customer acceptance.
· Lead project execution and delivery governance.
· Coordinate field engineers, logistics, and preferred partners.

Customer Leadership
· Serve as the primary delivery contact.
· Manage customer expectations, risks, and escalations.
· Conduct kickoff, status, and closeout meetings.

Technical Leadership
· Validate constructability and site readiness.
· Ensure compliance with engineering standards.
· Partner with the Field Services Standards Manager on quality improvements.

Operational Leadership
· Manage schedules, risks, documentation, and resource coordination.
· Drive lessons learned and continuous improvement.

Business Leadership
· Protect delivery quality, customer satisfaction, and project profitability.
· Support portfolio forecasting and operational metrics.

Decision Authority
· Stop work when engineering standards or safety are compromised.
· Reject substandard subcontractor work.
· Require corrective action before customer acceptance.
· Escalate design or scope conflicts.
· Reject incomplete project documentation.

Required Experience
· 8+ years in enterprise infrastructure deployment or Professional Services.
· Experience leading enterprise networking, wireless, structured cabling, or data center implementations.
· Experience directing field teams and third-party partners.
· Strong customer-facing leadership experience.

Preferred Certifications
· PMP or equivalent project leadership certification.
· Cisco, Aruba, Juniper, or equivalent networking certifications.
· BICSI Installer or RCDD (preferred).
· Ekahau ECSE (preferred for wireless-focused candidates).

Evidence of Delivery Leadership
· Recovered troubled customer engagements.
· Protected customers through proactive risk management.
· Rejected poor-quality installations and enforced standards.
· Successfully led subcontractors and cross-functional teams.
· Improved customer satisfaction or first-pass quality through disciplined execution.

Success Profile
The successful Technical Project Lead is measured by customer outcomes rather than project administration. They are accountable for delivery quality, customer confidence, engineering execution, and portfolio health.

Own the Customer Outcome

Our customers do not judge us by our designs—they judge us by what is successfully deployed in their environment. The Technical Project Lead is the Delivery Leader responsible for turning engineering designs into successful customer outcomes.

Why This Role Exists

As our organization evolves from a traditional VAR to an engineering-led Systems Integrator, delivery leadership becomes a strategic differentiator. The Technical Project Lead provides end-to-end ownership of implementation planning, execution, quality, customer communication, and acceptance.

What You'll Build

· Customer confidence through disciplined execution.

· Portfolio ownership from transition through customer acceptance.

· Strong partnerships with Engineering, Sales, and Preferred Partners.

· Predictable delivery aligned to engineering standards.

· A culture where quality is designed into execution.

Your Mission

· Lead customer implementations rather than simply coordinate projects.

· Own delivery risk, quality, communication, and execution.

· Lead internal field resources and subcontractors.

· Ensure engineering standards are consistently applied.

· Represent the customer's interests throughout delivery.

Who Will Be Successful

· Thinks like a delivery leader rather than a project coordinator.

· Balances customer outcomes, engineering quality, and schedule.

· Makes difficult decisions when quality is at risk.

· Develops trust with customers, engineers, and executives.

· Enjoys leading people and solving organizational problems.

The Opportunity

This role is designed for leaders who want accountability for customer outcomes. You will help define how our organization delivers infrastructure services as we evolve into an engineering-led Systems Integrator.