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Pendo Content Developer

Role overview

Qualifications

  • 2+ years of Pendo content development and product marketing, customer success, or related experience
  • Strong expertise in Pendo Engage + Adopt with excellent writing, editing, and attention to detail
  • Experience collaborating cross‑functionally and managing multiple projects
  • Analytical, problem‑solving mindset with comfort using data and insights

Responsibilities

  • Create, test, and deliver high‑quality, customer‑facing Pendo content
  • Serve as the Pendo subject matter expert, leveraging advanced analytics to drive adoption
  • Train internal teams, OEM partners, and clients on Pendo best practices and workflows
  • Collaborate with cross‑functional teams and external partners to ensure accurate, on‑brand content

Key facts

Other skills

  • Writing
  • Editing
  • Detail Oriented
  • Problem Solving
  • Collaboration

About the company

Ivans logo

Ivans

Computer Software / SaaS

Ivans is where insurance carriers, agents, and MGAs come together to grow their businesses. Every day, our 34,000 agents and 450 carrier partners plug into technology that empowers them to better determine appetite and eligibility, swiftly produce quotes, get accurate claims and commission updates, automatically communicate policy data, and connect to one another to drive new business. With easier ways to get the day’s work done, insurance professionals can open the door to more revenue without letting complexity in behind it.

Company details

Company typeSME
IndustryComputer Software / SaaS
Company size201 - 500

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Job description

Job Description:

Amazing Career Moments Happen Here 

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible. 

 

Position Overview 

We’re hiring a Pendo Content Developer to be the driving force behind achieving Applied’s goal to integrate modern, in-product help capabilities, within our software products, through the Pendo platform. Your strategic approach to creating in-app messages, walkthrough guides, tool tips, announcements, surveys, and other content will play a pivotal role in enhancing user experience, increasing product adoption, and driving customer success. You will work cross-functionally with Support, Product, UX (Design), Marketing, and Customer Experience (CX) teams to create engaging content and optimize user experiences.   

  

What You’ll Do

 

  • Create, test, and deliver high‑quality, customer‑facing Pendo content
  • Serve as the Pendo subject matter expert, leveraging advanced analytics to drive adoption
  • Train internal teams, OEM partners, and clients on Pendo best practices and workflows
  • Collaborate with cross‑functional teams and external partners to ensure accurate, on‑brand content
  • Continuously improve content and processes using customer insights, product knowledge, and industry trends
  • Leverage JavaScript to customize, enhance, and optimize Pendo guides, tagging, and analytics

 

We’re Excited to Learn More About You
 

Your experience may include:

  • 2+ years of Pendo content development and product marketing, customer success, or related experience
  • Strong expertise in Pendo Engage + Adopt with excellent writing, editing, and attention to detail
  • Experience collaborating cross‑functionally and managing multiple projects
  • Analytical, problem‑solving mindset with comfort using data and insights
  • Working knowledge of JavaScript
  • Experience with Jira or CMS tools

You may have other skills or credentials, including:

  • Experience with Pendo Adopt
  • Experience in an agency/brokerage and/or experience with Applied Products
  • The ability to write and understand French
  • Training or education experience or credentials 
 
Location:
  • This role is 100% remote within the United States

 

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply! 

 

When You Join Team Applied, You Can Expect: 

 

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. 

 

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.  

 

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: 

  • Medical, Dental, and Vision Coverage 
  • Holiday and Vacation Time 
  • Health & Wellness Days 
  • A Bonus Day for Your Birthday 

 
Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/  

 

Our targeted starting base salary in the United States for this position ranges from $70,000 - $94,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.   

  

Your Security Matters: 
Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.  

 

AI Utilization 

We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. 

 

EEO Statement   

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. 

 

#LI-Remote

#LI-US

 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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