CRM Solutions Consultant

About the role

At Blackbaud, we build technology that helps organisations create meaningful social impact. As a Senior Solutions Consultant, you'll combine sector expertise, customer engagement, and solution design to help not-for-profit organisations across Australia, New Zealand, and Asia achieve their goals.

Working with prospects and existing customers, you'll lead discovery conversations, demonstrate solutions, deliver consulting services, and provide trusted guidance throughout the customer journey. This is a highly collaborative role that requires strong judgement, customer focus, and the ability to connect business challenges with practical technology outcomes.

As Blackbaud continues to scale Intelligence for Good®, this role will use approved AI capabilities responsibly to improve preparation, discovery, solution design, documentation, and internal efficiency. You will help customers understand where AI capabilities may support their mission, while applying sound judgement, human oversight, and policy-aligned practices.

What you'll be doing

• Lead discovery sessions to understand customer goals, challenges, and requirements, translating them into tailored solution recommendations

• Deliver engaging solution demonstrations and technical guidance that show how Blackbaud technology can support fundraising, engagement, and operational outcomes

• Support sales opportunities through solution design, proposal input, RFP responses, and implementation planning

• Deliver consulting services including training, system reviews, optimisation workshops, and advisory engagements that help customers maximise value from their investment

• Partner with Business Development, Professional Services, Customer Success, Product, and Support teams to share insights, improve customer outcomes, and contribute to best practices

What you'll bring

• Significant experience using fundraising CRM systems, with Blackbaud product experience strongly preferred (Raiser’s Edge, RENXT, BlackbaudCRM)

• Strong discovery, presentation, facilitation, and communication skills, with the ability to influence a range of stakeholders

• Ability to translate customer requirements into practical technology recommendations, implementation approaches, and consulting outcomes

• Experience delivering customer-facing consulting, training, pre-sales, solution demonstrations, or advisory services

• Knowledge of the not-for-profit sector and a passion for helping purpose-driven organisations achieve greater impact

Additional Information

• Blackbaud is a remote-first organisation.

• The nature of this role may require customer on‑site visits.

• Applicants must be based in Australia or New Zealand.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.