Implementation Support Specialist

About SINGU

At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.

Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.

Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.

If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation.

About the role

We're looking for an Implementation Support Specialist to support the growing volume of SINGU implementations in Mexico and to provide additional operational coverage for support.

In this role you'll guide customers from configuration through go-live: preparing and importing their data, configuring SINGU modules, and helping them get ready to use the platform. You'll also act as implementation and support backup for our Mexico customers. It's a hands-on, customer-facing role for someone who is organized, detail-oriented and comfortable working independently in a remote, international setup.

What you'll do:

• Support customer implementations in Mexico, from configuration through to go-live.

• Prepare, clean, validate and import customer data into SINGU.

• Configure core SINGU modules based on the agreed implementation scope.

• Support customers during testing, UAT and go-live readiness.

• Triage implementation issues and coordinate with internal teams when needed.

• Provide implementation and support backup for Mexico customers.

• Document recurring configuration issues, customer questions and process gaps.

• Support the handover from implementation to ongoing support / customer success.

• Work with Project Managers, Support, Product and Tech teams on escalations.

• Help improve local implementation standards and build repeatable setup templates.

What you'll bring to the team:

• 2–4 years of hands-on experience in SaaS implementation, customer support, technical support or system configuration.

• Spanish at native or fluent level.

• English at a minimum of C1 level.

• Strong analytical skills and attention to data quality.

• Ability to work independently in a remote, international setup.

• Strong customer-facing communication skills.

• Comfort handling multiple customer requests and operational priorities at once.

Nice to have:

• Basic understanding of ticketing, facility management, real estate operations or CAFM systems.

• Experience with data imports, Excel, configuration tools or CRM/helpdesk systems.

Why join us:

• Be part of scaling SINGU in a key growth market (Mexico).

• Work directly with established customers.

• A fully remote role with real ownership and room to shape local implementation standards.

If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.