Guest Experience Agent - Night Shift (Portuguese & English speaking) (m/f/d)

In a world of stuffy, faceless hotels, we’re leading the industry into a new era. We’re replacing the unnecessary hassle with simplicity and delight. Mixing technology and taste together in the world’s greatest neighbourhoods, we create stays that are unashamedly original and unforgettably authentic. With the comforts of home and the quality of a boutique hotel, we make sure our guests have everything they need to live like a local, escape for a weekend, or unwind during a business trip. If they want to stay for longer, we’ve got that covered as well. We’ve designed our properties with our guests’ joy in mind, whether they stay for a night, a week, or a season. Numa does away with complicated check-ins, long queues, and unpredictable accommodations. Instead, we take the best parts of travel—the carefully designed spaces, the thrill of a new city, fluffy towels, a comfy bed—and blend them with state-of-the-art technology. For our guests, it’s a one-of-a-kind mix of ease and experience, a super-simple guest journey in Europe’s most exciting neighborhoods. Our world-class guest experience is just the tip of the iceberg. With our proprietary full-stack software suite, we’ve digitalised over 80% of our internal processes, from booking and room allocation to housekeeping, accounting, and more. This keeps us scalable and cost-efficient, and helps us to weather even the most volatile of market fluctuations. By using intelligent yield management, distribution and our in-house operating systems, we can significantly reduce our administrative workload operating costs. We’re always able to keep things agile and efficient, which frees us up to focus on what’s most important: the satisfaction of our visitors.