At Bryten, we're committed to developing exceptional teams that deliver outstanding service while maintaining the highest standards of affordable housing compliance. We are seeking an experienced, knowledgeable, and engaging Affordable Learning & Development Specialist to train, coach, and support our affordable housing teams across the portfolio. This field-based role is ideal for someone who is passionate about developing others, has deep expertise in USDA Rural Development (RD), Low-Income Housing Tax Credit (LIHTC), and OneSite, and enjoys making a measurable impact through hands-on coaching and operational excellence.
What You'll Be Doing
As our Affordable Learning & Development Specialist, you'll help strengthen affordable housing operations by delivering hands-on training, reinforcing compliance best practices, and improving site-level performance across Bryten communities. Key responsibilities include:
- Delivering engaging in-person, virtual, and field-based training on USDA Rural Development (RD), Low-Income Housing Tax Credit (LIHTC) compliance, and OneSite operations for onsite teams
- Coaching Community Managers, Leasing Consultants, Compliance Specialists, and Maintenance teams through live file reviews, OneSite workflows, and real-time operational support
- Training maintenance teams on preventive maintenance documentation standards, OneSite work order management, service requests, make-ready tracking, and maintenance reporting
- Designing, developing, and maintaining training materials, job aids, checklists, assessments, and LMS content to support onboarding, continuing education, and operational consistency
- Conducting onsite audits of resident files, work orders, and preventive maintenance documentation to identify training opportunities and reinforce company standards
- Providing one-on-one coaching and follow-up support to improve compliance accuracy, operational execution, and overall team performance
- Managing training schedules, maintaining detailed training records, tracking completion metrics, and administering Learning Management System (LMS) content and reporting
- Partnering closely with the Director of Compliance and operational leadership to identify skill gaps, recommend training initiatives, and support continuous process improvement across the affordable housing portfolio
- Monitoring training effectiveness through reporting, performance metrics, and compliance trends while recommending solutions to improve operational results
- Traveling throughout the Bryten affordable housing portfolio (up to 40%) to facilitate onboarding, refresher training, coaching sessions, and site visits
- Supporting department initiatives, special projects, and continuous improvement efforts
- Performing other duties as assigned
Who You Are
We're looking for someone who combines deep affordable housing expertise with a passion for coaching, developing others, and improving operational performance. The ideal candidate will have:
- Minimum of 3 years of multifamily property management experience, including at least 2 years working with USDA Rural Development (RD), LIHTC, or layered affordable housing communities
- Demonstrated expertise processing RD certifications, LIHTC certifications, income calculations, asset verifications, and affordable housing compliance requirements
- Extensive experience using OneSite, including compliance processing, resident management, work orders, preventive maintenance documentation, and reporting
- Strong understanding of preventive maintenance documentation and maintenance workflows within multifamily housing
- Previous experience delivering classroom, virtual, or field-based training and coaching preferred
- Bachelor's degree in Human Resources, Education, Business Administration, or a related field preferred
- HCCP, SHCM, or equivalent affordable housing certification preferred
- Previous experience as a Community Manager within RD or layered affordable housing communities preferred
- Experience with Learning Management Systems (LMS) administration and instructional design preferred
- Excellent organizational, project management, and time management skills
- Strong written, verbal, presentation, and facilitation skills with the ability to engage learners at all levels
- Self-motivated with the ability to prioritize work independently in a hybrid environment
- Strong analytical, coaching, and problem-solving abilities
- Bilingual (English/Spanish) is a plus
- Valid driver's license, current automobile insurance, reliable transportation, and the ability to travel up to 40% required
Why You'll Love Working With Us
We believe in investing in our people just as much as our communities. Here's a snapshot of the perks and benefits that help our team thrive:
- Comprehensive Medical Plans with flexible coverage options for you and your family
- Dental & Vision Insurance options to support your overall well-being
- Health Savings Account (HSA) with employer contributions
- 401(k) with Company Match to support your financial wellness
- Life & Disability Insurance options to help protect you and your loved ones
- Vacation Time that starts accruing on Day 1!
- Paid Holidays + Floating Holidays to support work-life balance
- Wellness Programs to support your mind and body
- Professional Development & Continuing Education Opportunities
- And yes — even more supplemental benefits to keep you covered!
We're Committed to You
Bryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where every team member has the opportunity to grow and succeed.
If you need reasonable accommodations during the application or interview process, please contact TalentAcquisition@livebryten.com.
Disclaimer: This is a hybrid position requiring regular travel to affordable housing communities throughout the Bryten portfolio. Travel requirements, work location, schedule, and assigned responsibilities may be modified based on business needs and operational requirements.
