Key Facts

Remote From:

Freelance

English

Hard Skills

System Configuration Functional Design Business Requirements Documentation Business Law Knowledge Management Oracle Service Contracts Change Management

Other Skills

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Collaboration
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Training And Development
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Problem Solving

Roles & Responsibilities

8–12+ years of experience
Oracle B2C Service (Service Cloud) Implementation Professional (Preferred)

Requirements:

Lead Oracle Service Cloud functional design and configuration.
Gather and analyze customer service and contact center.
Configure case management, workflows, business rules, and knowledge management.
Conduct workshops, fit-gap assessments, and solution demonstrations.

OmegaHires

Human Resources, Staffing & Recruiting

About OmegaHires

We are a full service digital and enterprise technology staffing firm. We provide permanent and contingent workforce across a variety of digital and enterprise technologies - Frontend/UX development, Backend/Microservices, Integration technologies, data, DevOps, SAAS products and skills such as project management, testing, automation and more. We do responsible recruiting! We deploy a unique approach to sourcing, screening and assessment to match talent against your requirement. Our training and mentorship programs empower prospective candidates to hone their skills and deliver to ever changing expectations

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Oracle Service Cloud (Functional) Consultant

**Job Title:** Oracle Service Cloud (Functional) Consultant **Location:** Remote/Anywhere in the USA **Experience:** 8–12+ years **Certification:** Oracle B2C Service (Service Cloud) Implementation Professional (Preferred) **Key Responsibilities:** - Lead Oracle Service Cloud functional design and configuration. - Gather and analyze customer service and contact center. - Configure case management, workflows, business rules, and knowledge management. - Conduct workshops, fit-gap assessments, and solution demonstrations. - Develop functional specifications and business process documentation. - Support Service Cloud integrations with OFS and enterprise applications. - Lead functional testing and user acceptance activities. - Facilitate training and change management sessions. - Collaborate closely with business and technical teams. - Ensure alignment with customer service transformation goals.

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