Pharmacy Process Optimization Manager

Inizio Engage is seeking a highly motivated Pharmacy Process Optimization Manager to strengthen pharmacy systems operational efficiency, support regulatory compliance, and improve workflow performance across pharmacy services. This role is specifically focused on pharmacy operations systems optimization, operational workflows, system utilization, and cross-functional processes to improve scalability, efficiency, and service delivery for patients, providers, and pharmaceutical partners.

The Pharmacy Process Optimization Manager will lead initiatives that optimize pharmacy operations, enhance workflow performance, improve systems utilization, and support continuous process improvement across pharmacy services. This position will also be responsible for developing and maintaining pharmacy process documentation, standard operating procedures (SOPs), workflow guides, and training materials that support operational consistency, staff development, and organizational excellence.

This is your opportunity to join Inizio Engage and make a meaningful impact on pharmacy operations and patient care delivery.

Why You’ll Love Working Here

• We believe great people deserve great support—at work and beyond. That’s why we offer a rewards experience designed to help you thrive personally, professionally, and financially:
• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma — 2022, 2023, 2025
• Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Lead pharmacy operations process optimization initiatives focused on improving workflow efficiency, systems utilization, operational scalability, service delivery, and overall performance across pharmacy services
• Assess pharmacy operational workflows, procedures, and technology platforms to identify inefficiencies, operational gaps, bottlenecks, and opportunities for continuous improvement
• Develop, maintain, and update pharmacy standard operating procedures (SOPs), workflow documentation, process maps, training materials, and operational best practices to support consistency, compliance, and staff effectiveness
• Serve as a pharmacy systems super user by providing operational support, workflow guidance, troubleshooting assistance, and subject matter expertise for pharmacy operating systems and related technology platforms
• Monitor operational performance, service levels, workflow metrics, and patient support activities to ensure timely, accurate, and patient-centered service delivery
• Manage and resolve operational escalations related to workflows, systems, patient onboarding, referral progression, therapy initiation, and service-related concerns through cross-functional collaboration and root cause analysis
• Leverage operational data, reporting tools, and pharmacy systems to identify trends, measure workflow effectiveness, support strategic decision-making, and recommend data-driven process improvements
• Prepare operational reports, dashboards, presentations, and performance summaries for leadership review and ongoing operational planning
• Partner with internal stakeholders to improve referral conversion, patient access, therapy initiation timelines, adherence support, and continuity of care through optimized operational workflows
• Support operational integration, workflow design, systems optimization, implementation planning, training coordination, and readiness activities for new pharmaceutical products, programs, and operational initiatives
• Collaborate with program leadership, implementation teams, pharmacy operations, patient support services, compliance, technology teams, and external partners to ensure operational alignment and effective execution of strategic initiatives
• Identify systemic operational or technology-related issues and recommend corrective actions, workflow enhancements, and sustainable process solutions to leadership
• Support audit readiness activities and ensure operational processes remain compliant with HIPAA requirements, pharmacy regulations, accreditation standards, organizational policies, and applicable regulatory requirements
• Promote a culture of operational excellence, accountability, compliance, continuous improvement, and cross-functional collaboration throughout pharmacy operations
• Partner with program leadership, implementation teams, pharmacy operations, and technology stakeholders to plan and execute transitions for existing pharmacy programs, ensuring operational readiness, process consistency, regulatory compliance, and uninterrupted service delivery
• Support the health and wellbeing of the team through positive leadership and collaboration
• Contribute to employee engagement, retention strategies, professional development, and consistent performance management practices

What do you need for this position?

• Bachelor’s degree in Business Administration or a related discipline required
• 3–5 years of experience in pharmacy operations, specialty pharmacy, patient support services, healthcare operations, or process improvement environments required
• Strong working knowledge of PrimeRx pharmacy management software required
• Demonstrated analytical thinking, organizational ability, and problem-solving capability
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal and relationship-building skills
• Excellent written and verbal communication skills with a strong work ethic
• Determined to succeed and contribute in a collaborative environment
• Valid driver’s license and clean driving record required
• Ability to travel as necessary, including overnight and/or weekend travel
• Experience supporting operational excellence, workflow optimization, systems implementation, and cross-functional collaboration preferred

The base pay range for this position is $105K – $195K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time.

Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.