Principal Product Manager

POSITION OVERVIEW

We are looking for a talented and creative problem solver to be a Principal Product Manager at Oportun for Communications as a part of the Lending Pillar.  In this role, you will articulate product strategy, set objectives and key results, define roadmaps, and work with the cross-functional team to deliver best-in-class solutions.  If you thrive in a fast-paced environment and have a passion for building products that delight users, join Oportun and grow with one of the most innovative and progressive FinTech companies.

RESPONSIBILITIES

• Product Strategy: Work closely with leadership and cross-functional stakeholders to define product strategy and OKRs.
• Impact and Execution: Drive a cross functional team of Engineers, designers, ML scientists and business to deliver business impact
• Customer-Centric Approach: Maintain a deep understanding of customer needs and feedback through user research, surveys, and feedback loops, and incorporate this insight into product enhancements.
• Data-driven decision making: Leverage data and analytics to make informed decisions, monitor product performance and continuously improve product to improve KPIs
• Product Development: Scope and lead the development of new product features that will increase the financial health of our users
• Risk Management: Work closely with compliance and risk management teams to ensure products adhere to regulatory requirements and industry best practices.
• Financial Planning: Develop and manage product budgets, forecasts, and financial models to optimize resource allocation and track financial performance.
• Communication: Effectively communicate product updates, priorities, and progress to internal stakeholders, executive leadership, and external partners.

REQUIREMENTS

• Any graduate with 12+ years of overall experience
• Strong track record: 7-10+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred.
• Customer centric: You are passionate about improving the financial health of Oportun’s members.
• Analytical problem solver: You have experience working and delivering on complex problems.  You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
• Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners.
• Excellent communicator: You are a clear and concise communicator, and you have superb documentation skills.
• Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members.
• Domain knowledge: You ideally have prior experience with omni-channel customer communication (SMS, email, voice, push, letter) and communication platforms.        
• Bonus Points: You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce.

This position is a key leadership role in the organization and requires a strategic thinker with a proven track record of successfully managing and launching products. The Principal Product Manager must be an excellent communicator, able to work across teams and functions, and be comfortable working in a fast-paced environment with constantly changing priorities. The ideal candidate will have a passion for product development and a strong understanding of market trends, stakeholders needs, and competitive landscape.