Compliance Litigation

About Us
We’re Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators typically with less than 50 units - helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery. 
Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork. 
Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness. 
Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions. 
Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb’s Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members. 

What This Role Is About:

The CLI – Compliance, Litigation, & Insurance Resolution Team Member is responsible for supporting compliance initiatives, incident reporting, case tracking, and resolution while ensuring timely communication with stakeholders and property owners. This role requires a high sense of urgency, strong organizational skills, and flexibility to respond to business needs.

Your Main Responsibilities:

1. CLI – Compliance, Litigation, & Insurance Resolution Team Member

• Collaborate with compliance team to draft closure documents as needed.
• Develop "how to" modules for closure of recurring issues.
• CLI cases are assigned to various stakeholders dependent upon the nature of an issue and are expected to be resolved with the highest level of urgency.
• Should you be assigned a CLI case for tracking and resolution, you will utilize documented CLI procedures and report on said case in a timely manner each week.
• CLI cases shall not be closed without approval from an AFI Principal in conjunction with the CLI Coordinator.

2. Incident Report Team Member

• KPI – response to incident reports within 1 hour of receipt, resolution within 24 hours where applicable.
• Directly responsible for driving resolution of new incident reports.
• Collect completed incident reports from Onsite Teams and revise/acquire and add additional information as needed.
• Email incident reports to applicable Property Owners.
• Goal is to keep Owners informed of what challenges AFI is facing on the asset.
• Always include necessary remediation if applicable.
  • Example – Do not inform an Owner that someone fell through a stair that broke as they were leaving a unit.
  • Do – Inform an Owner that the stairs have been fixed, the resident did not sustain any injuries, and include a picture of the repair.
• Submitted incident reports should be stored in SharePoint under active properties.
• Participate in Monday morning CLI Work Session to provide update on any recent/outstanding incident reports and HLS issues.
  • As it pertains to any horrific or extraordinary issues (death, suicide, assault, etc.), an AFI Leader will call the Owner in addition to receiving an incident report per the above process.
• Expectation is that all incident reports will be sent to Owners within 24 hours of receipt.

3. Urgency and Accessibility

• The Owner Issue will regularly require tasks to be completed outside of normal business hours.
• Have your phone and computer nearby at all times.
• Be energetic about completing tasks.

4. Flexibility

• Remain flexible as these jurisdictions are subject to change.

Technical Requirements

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us: 

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.