Key Facts

Remote From:

Mexico

Category: Renewals Manager

Freelance

English

Hard Skills

Product Renewals Account Management Salesforce HubSpot CRM Organizational Structure

Other Skills

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Communication
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Microsoft Office
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Problem Solving
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Goal-Oriented

Roles & Responsibilities

Excellent written and verbal English communication skills
1–2 years of account management / renewals
Strong communication skills
Familiarity with MS Office; HubSpot and Salesforce experience is a plus

Requirements:

Manage a high-volume portfolio of 25–50 renewals per month
Engage customers via email, phone, and video to renew and upsell
Manage product discussion and overcome objections by highlighting key benefits
Collaborate with other sales teams, contracting teams, and legal where necessary

Job description

UserWay by Level Access is looking for a high-energy Renewal Specialist - PLG Contractor to join our fast-paced PLG team. This is a high-velocity role ideal for someone with renewals experience who thrives on quick wins, fast conversations, and delivering value. You’ll be engaging with existing customers to renew subscriptions and drive growth through clear communication and a strong understanding of our value proposition. Ideal candidates are highly independent in their workflows, thrive working with contracting complexities, and are willing to solve problems / seek answers through internal collaboration and resources.

What You’ll Do:

Manage a high-volume portfolio of 25–50 renewals per month
Engage customers via email, phone, and video to renew and upsell
Manage product discussion and overcome objections by highlighting key benefits
Identify opportunities for add-ons and expanded packages
Maintain accurate records in CRM (HubSpot/Salesforce)
Collaborate with other sales teams, contracting teams, and legal where necessary

What We’re Looking For:

Excellent written and verbal English communication skills, with the ability to engage professionally and confidently with clients
1–2 years of account management / renewals
Strong communication skills
Ability to articulate value and tailor messaging to customer needs
Highly independent, organized, goal-oriented, and comfortable in a fast-paced environment
Familiarity with MS Office; HubSpot and Salesforce experience is a plus
Passionate about growth, learning, and making an impact

Application Process

If you thrive in a fast‑paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you!

This is a contract position.

Interested in immediate consideration? Please submit your resume to be considered for this role. Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process.

Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations.

To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com).