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Job Description
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The Role
This role centers on the meticulous maintenance and accurate updating of Authority Templates (AT), which are legally binding real estate agreements between vendors and agents. Daily responsibilities involve managing the AT board, processing user-submitted changes across HTML, PDF, and JSON formats, and conducting rigorous quality assurance. The role requires strong attention to detail and disciplined execution to juggle multiple high-priority tickets and ensure all document updates are implemented flawlessly and without delay.
What You'll be Doing
You will manage the accurate and timely execution of Authority Template (AT) updates across HTML and PDF formats while owning the AT board to prioritize high-priority tickets and maintain clear visibility into project progress. To ensure flawless execution, you will collaborate closely with Product, CX, QA, and AT teams, aligning all updates with strict legal, compliance, and UX standards. Upholding rigorous quality is essential, requiring you to conduct meticulous reviews of every document change, proactively test updates in staging environments, and contribute to the continuous improvement of compliance safeguards. Finally, as a champion for the customer, you will work cross-functionally to integrate user feedback, elevate the Real Time Agent (RTA) client experience, and participate in project scoping meetings to resolve template concerns and drive high-quality, seamless service delivery.
About You
Relevant Experience: Proven background in operations, template management, or a compliance-driven environment with exceptional attention to detail.
Technical Proficiency: 2+ years of hands-on experience working with HTML, JSON, or similar structured document and configuration formats.
Quality Assurance: Strong understanding of QA practices with the ability to independently identify and resolve errors.
Workflow Management: Experience using ticketing or workflow systems to effectively prioritize and manage high-volume tasks.
Compliance Familiarity: Knowledge of regulatory requirements related to digital or legal documents.
Cross-Functional Collaboration: Demonstrated ability to seamlessly manage multiple priorities while working effectively with diverse teams.
Why join us?
We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
Company Overview
CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
About Domain:
Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group, a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
What's Next?
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
Equity, Diversity & Inclusion
Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
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