Key Facts

Remote From:

United Kingdom

Category: Revenue Manager

Full time

English

Hard Skills

Property Tax Company Administration Billing Rehabilitation

Other Skills

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Collections
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Communication
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Customer Service
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Problem Solving

Roles & Responsibilities

Experience in a high-target driven environment
Ability to work with the public in writing and via telephone
Existing knowledge of Council Tax or Business Rates preferred
Willingness to receive full training

Requirements:

Administration, billing, collection and recovery of local taxation
Handling high volume of telephone calls providing advice
Implementing best practice processes in performance and service delivery
Contributing to the development and implementation of council policy on Local Taxation collection

Southend-on-Sea City Council

Civic and Social Organization

About Southend-on-Sea City Council

We are a mid-sized unitary authority in South East Essex with around 1,800 FTE roles, serving a population of 182,500 residents. We were very proud to be awarded LGC Council of the Year 2012 and have received a number of other awards including Stonewall Top 100 Employer, RoSPA level 5 and Silver IiP. An important conversation has been happening right across Southend-on-Sea since the summer of 2018. Called ‘Southend 2050’, it’s been an opportunity to explore what kind of place we all want Southend-on-Sea to become and to understand what we all need to do to create it. The year 2050 can seem like a long way off when you’re working hard to meet the challenges of today. But being clearer about our long term aspirations can help us think about what we can achieve in the here and now. We exist to create 'A better Southend', our aims are for that to be 'Safe', 'Clean', 'Healthy', 'Prosperous' and lead by an 'Excellent' Organisation. We are very proud of the differences we make and would welcome you considering joining one of our nationally recognised, award winning teams of talented and hard working individuals.

Company type: Large

Industry: Civic and Social Organization

Founded: 2018

Company size: 1001 - 5000

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Job description

Your New Organisation:

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role:

Southend-on-Sea City Council is looking for an experienced Revenues Officer to join our dedicated Revenues Team. If you have a background in Council Tax or Business Rates and are seeking an opportunity to build on your skills within a supportive local authority environment, this could be the role for you. This is a full-time, permanent position offered on a hybrid working basis, providing a balanced mix of home working and office-based collaboration.

As a Revenues Officer, you will deal with the day-to-day administration, billing, collection and recovery of local taxation owed to the Council. You will cover a high volume of telephone calls received in the department, providing advice where appropriate. You will seek the most efficient collection routes meeting council and customers’ needs and influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader corporate objectives.

You will contribute to the development and implementation of Council policy in relation to Local Taxation collection and to ensure that the service is operated in accordance with those policies and regulations Offer advice on all matters for both Council Tax and Non-Domestic Rates, including those which relate to enquiries from vulnerable residents/businesses and their representatives both by telephone and in written correspondence; ensuring that you adhere to the Councils agreed guidelines and vulnerability.

NB: This post will be predominantly remote working but there is an expectation to attend the office when required and this requirement will be dependent on the needs of the business.

What you'll need to succeed:

The successful candidate will be able to evidence previous experience in a high-target driven environment, and be able to demonstrate working with the public both in writing and via telephone. Existing Council Tax or Business Rate knowledge would be preferable but not essential as full-training will be provided.

What you'll get in return:

When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.

What you need to do now:

If you are interested in this role, please click 'apply online' to forward an up-to-date copy of your CV.

If you would like a copy the Job Description, please click here

Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.

All applicants for this role will require a DBS check.

The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.