Senior Technical Business Systems Analyst

Senior Technical Business Systems Analyst

Description:
Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements defines scope and objectives and creates system specifications that drive system development and implementation. Incumbents function as a liaison between IT and users and have both business and technical expertise.

Responsibilities:
• Minimum of 10 years as a Business Systems Analyst overseeing the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job.
• Provides technical advice and guidance to customers, field employees and managers both orally and in writing on commercial product acceptance policies, programs, and regulations.
• Minimum of 5 years of experience in data analytics.
• Typically performs all functional duties independently.
• Works on high-visibility, or mission critical aspects of a given program, and performs all functional duties independently.
• Work independently with minimal supervision or as part of a team.
• May be required to create time sensitive deliverables and respond directly to incidents in ServiceNow.
• May lead project teams within assigned unit to develop, plan and manage project tasks.
• Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with vendors to resolve problems; implement solutions independently.
• Responsible for problem resolution for advanced technical issues in the environment
• Conducts data analysis in support of product acceptance programs and initiatives; collects and analyzes data to identify trends and insights and summarize findings. Develops reports and makes recommendations based on results.
• Analyzes package mail entry data to reconcile customer payments; monitors and ensure customer payments are received accurately and timely. Develops and presents recommendations to management to improve the monitoring and accuracy of revenue collection. Collaborates with stakeholders to reconcile customer accounts and payments and determine if refunds are warranted.
• Proficient in manual and automated testing methodologies and techniques
• Experience in creating test cases, test plans, and test scripts
• Knowledge of QA processes and best practices
• Proficiency with automated testing tools and frameworks to perform automated testing to enhance test coverage and efficiency
• Experience in using AI-assisted tools for test case creation or execution (a plus)
• Strong analytical and reasoning skills for effective problem-solving
• Excellent communication skills for clear reporting and collaboration with the team
• Attention to detail and ability to identify and report bugs effectively

Qualifications:
- Good problem-solving skills
- Project management
- Training/documentation abilities
- Multi-tasking abilities
- Resource allocation
- Change management
- Incident management
- Requirements/User Story writing experience
- Knowledge of Software Development Life Cycle

Skills:
• ServiceNow,
• VersionOne,
• Microsoft Word/Excel/PowerPoint/Visio
• Scrum master
• Network Change Review Board experience

Additional Required Skills/Experience:

• A minimum of ten (10) years experience in business analysis, software development and/or related field;
• Able to perform all functional duties independently;
• Experience training/mentoring less experienced personnel;
• Solid knowledge of and experience in software development and testing, preferably using different methodologies and lifecycles (e.g. Waterfall, Agile, etc);
• Broad experience evaluating software designs against business and technical requirements to ensure correctness;
• General familiarity and experience with project management methodologies/disciplines, especially in the areas of scope, cost and schedule management;
• Broad experience leading small teams and/or technical projects in the successful completion of assigned goals/objectives;
• Experience writing and reviewing a broad range of technical documentation, especially technical specifications and design documents;

Education Requirements:
• A degree from an accredited College/University in Software Engineering, Computer Science, Business or related discipline is preferred;