Key Facts

Remote From:

Category: Customer Success Manager (CSM)

Full time

Italian, English, German, French, Swedish, Spanish, Portuguese

Hard Skills

Customer Success Management Account Management Software As A Service (SaaS) Project Management Service Review Whole Language Organizational Structure

Other Skills

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Communication
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Relationship Management
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Analytical Skills
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Problem Solving
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Detail Oriented

Roles & Responsibilities

Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
Strong client-facing and communication skills
Comfortable leading video calls with clients
Analytical mindset (comfortable with data, reports, KPIs)

Requirements:

Build and manage relationships with key client stakeholders
Run regular business reviews (typically quarterly)
Help clients improve how they use the platform
Act as the main point of contact for client needs

Job description

FULLY REMOTE POSITION

****TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO [email protected]****

WHO WE ARE:
Alia Services is a well-known recruitment and payroll services company that operates remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.

WHAT DO WE PROVIDE?

Full-time positions with the potential for overtime
100% remote jobs
Competitive compensation package.
An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
Opportunities for cross-functional development

About the Role

Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Customer Success Manager (CSM) to help our clients get the most value out of the client's platform.

In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.

What You’ll Do

Build and manage relationships with key client stakeholders
Run regular business reviews (typically quarterly)
Help clients improve how they use the platform
Identify risks and opportunities for growth
Guide clients on strategy and best practices
Monitor performance using data and KPIs
Act as the main point of contact for client needs
Solve issues proactively and ensure satisfaction
Work closely with Product and internal teams
Share insights and best practices across teams

What We’re Looking For

Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
Strong client-facing and communication skills
Comfortable leading video calls with clients
Experience running business reviews (QBRs)
Strong project management and organizational skills
Analytical mindset (comfortable with data, reports, KPIs)
Proactive, problem-solving attitude
Ability to work in a fast-paced, global environment
Detail-oriented and highly organized