Customer Success Manager

****FULLY REMOTE POSITION****

About the Role

Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Customer Success Manager (CSM) to help our clients get the most value out of the client's platform.

In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.

What You’ll Do

• Build and manage relationships with key client stakeholders
• Run regular business reviews (typically quarterly)
• Help clients improve how they use the platform
• Identify risks and opportunities for growth
• Guide clients on strategy and best practices
• Monitor performance using data and KPIs
• Act as the main point of contact for client needs
• Solve issues proactively and ensure satisfaction
• Work closely with Product and internal teams
• Share insights and best practices across teams

What We’re Looking For

• Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
• Strong client-facing and communication skills
• Comfortable leading video calls with clients
• Experience running business reviews (QBRs)
• Strong project management and organizational skills
• Analytical mindset (comfortable with data, reports, KPIs)
• Proactive, problem-solving attitude
• Ability to work in a fast-paced, global environment
• Detail-oriented and highly organized

Languages

• English is required
• Additional languages are a strong plus (French, German, Italian, Portuguese, Spanish, Swedish, etc.)

Working Hours

• Standard schedule: Monday to Friday, 9 AM – 6 PM
• You’ll work within your client’s time zone
• No night shifts required