Role overview

Qualifications

High School Diploma/GED with six years of relevant experience OR Associate’s degree with four years of experience OR Bachelor’s degree with two years of experience
Must have a valid driver’s license
Must reside in North Carolina
Must be able to travel within catchment as required

Responsibilities

Serve as the primary point of contact for assigned network providers, coordinating communication, issue resolution, and strategic support
Independently coordinate provider inquiries from intake through resolution, ensuring timely follow-up and closure
Monitor, track, and address open issues, ensuring timely resolution and clear communication with providers
Provide technical assistance to providers on claims, authorizations, contracts, and organizational processes

Key facts

Remote from: Indiana (USA), North Carolina (USA)
Full time
Senior (5-10 years)
Engagement Manager
English

Hard skills

Provider Model Issue Management Care Coordination Organizational Development Conflict Resolution Vendor Management

Other skills

Communication
Customer Service
Teamwork
Problem Solving
Detail Oriented

About the company

Trillium Health Resources

Insurance

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company details

Company typeSME

IndustryInsurance

Company size501 - 1000

Links

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Job description

Pay Plan Title: Coordinator

Working Title: Specialty Provider Engagement Coordinator

FLSA Status: Exempt

Posting Salary Range: $54,106 - $67,210

Office Location: Remote within North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a Specialty Provider Engagement Coordinator to join our team! The Specialty Provider Engagement Coordinator serves as the primary point of contact for assigned network providers and is responsible for managing provider inquiries through resolution. The Coordinator provides guidance on services, policies, workflows, and system processes to support effective service delivery.

The Specialty Provider Engagement Coordinator is responsible for coordinating with internal departments to resolve provider issues, ensures timely follow-up, and maintains consistent communication with providers. This role supports a positive provider experience by delivering accurate information, facilitating issue resolution, and reinforcing adherence to organizational and regulatory requirements.

This role may be assigned to specific provider segments such as LTSS, DME, specialty providers, or essential providers based on organizational need.

On a typical day, you might:

Serve as the primary point of contact for assigned network providers, coordinating communication, issue resolution, and strategic support.
Independently coordinate provider inquiries from intake through resolution, ensuring timely follow-up and closure.
Monitor, track, and address open issues. Follow up with internal teams to ensure timely resolution and clear communication back to providers.
Provide technical assistance, guidance, and expertise to providers on claims, authorizations, contracts, system navigation, and organizational processes.
Identify recurring, complex, or systemic issues and escalate with clear documentation, recommended actions, and follow-through to resolution.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

High School Diploma/GED and six (6) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR
Associate’s degree and four (4) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR
Bachelor’s degree and two (2) years’ experience in a medical office, health plan, managed care organization, hospital (ED or Inpatient), healthcare practice, or other healthcare setting working directly with patients, members, providers and/or other clinicians; OR
Equivalent combination of education/experience.
Must have a valid driver’s license.
Must reside North Carolina.
Must be able to travel within catchment as required.

Preferred:

Degree in Business Administration, Health, or Human Services field
Experience in vendor or provider relations, customer service, or other client-facing roles within a healthcare or call center environment, including conflict resolution

Deadline for Application: July 10, 2026 at 11:59PM

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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