Community Transportation Navigator (2 openings)

Title: Community Transportation Navigator (2 openings)

Location: Greater King County region with occasional travel to Redmond for team meetings. (home sites of North or South King County)

Work schedule: Full Time, 40 hours per week, Hybrid: In-person with some remote work from home opportunities. Approximately 80% in-person with 20% remote. Occasional pre-planned evenings & weekends for outreach with flex time options.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. 

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. 

Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities.

To learn more, go to https://www.hopelink.org/

The career opportunity: 

Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of specialized transportation through cross-sector collaborations; and (3) gathering data and needs assessment to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem-solving.

Working under the supervision of the Community Transportation Navigators (CTN) Program Manager, the Community Transportation Navigator plays an essential role in providing transportation education and outreach to the Health Through Housing (HTH) program’s clients to increase their access to transportation. In this role, you will build relationships with individuals transitioning into permanent or temporary housing, provide peer support, and serve as a trusted resource and advocate. Drawing on your personal experience and trauma-informed practices, you will help bridge gaps in services and empower individuals to navigate transportation systems, access support, and pursue stability.

The ideal candidate will be resourceful, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community. They will have a demonstrated history working with diverse communities, preferably unhoused individuals, low-income, older adults, people with disabilities, or Veterans. This role focuses on building trust with individuals who have previously experienced homelessness. Lived experience with housing instability or homelessness is highly valuable, as it brings a unique understanding and insight into the challenges faced by the communities we serve.

What qualities we are looking for: 

• Experience of navigating homelessness or transitioning out of homelessness, with the ability to draw on that experience to support and connect with others.
• Experience working with individuals or communities affected by housing instability or a disability. 
• Willingness to learn crisis intervention and de-escalation skills. 
• Multi-lingual candidates or members of BIPOC communities - black, indigenous, people of color - or people who have personal experience in historically marginalized and excluded communities and/or lived experience with homelessness are especially encouraged to apply.
• Collaborative and team player.
• Demonstrated communication, collaboration skills, customer service skills, and/or community engagement. 
• Computer/technology proficiency: ability to use MS Office 365 (Outlook, Teams, SharePoint, Lists, and Excel) and program specific systems, etc.
• Experience and knowledge of King County’s transit system is highly desired.
• Ability to travel to assigned work site locations or meetings within the King County region regularly. Travel to Redmond 2 or 3 times per month. Mileage or bus fare reimbursed.
• Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

Examples of what you will be doing:

• Promote access to transportation services, including integration and coordination of services. Increase awareness of and support for specialized transportation and reduced fare programs.
• Improve mobility and advocate for HTH residents and other targeted populations by fostering partnerships with HTH staff and other housing stability organizations. 
• Distribute and update transportation materials (brochures, schedules, maps, program resources) and provide information on transit fares, resources, and incentives to meet client and partner needs.
• Provide assistance and enroll HTH residents for reduced fare and eligibility restricted programs. This includes supporting the client through out the application process and status. 
• Participate in HTH staff meetings and collaborate on outreach and engagement strategies to reach residents. 
• Document and submit encounter forms to capture resident interactions, including services provided and outcomes achieved.
• Organize program materials and inventory to ensure that supplies are available and on-site locations are well stocked. 
• Support program evaluation by collecting data and resident feedback on transportation behavior changes.
• Develop marketing materials to promote outreach events and activities hosted onsite and offsite that are focused on transportation. 
• Lead innovative outreach opportunities for HTH residents that meet their needs and interest. This may include hosting transit themed activities, riding transit as a group, and offering one on one support. 

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $25/hour DOE

• Up to 10 paid vacation and sick days annually and 10 paid holidays, 
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink