Director of Clinical Admissions

About the Role

As Director of Clinical Admissions, you will build, grow, and lead the clinical team that serves as the front door to treatment at Charlie Health. You will hire, develop, and performance-manage a team of Clinical Admissions Managers, Leads, Therapists, and Associates—providing the clinical supervision, coaching, structure, and accountability they need to do their best work as they guide prospective clients and families into care.

You will own the clinical integrity of the admissions process: overseeing intake and assessments for our national virtual intensive outpatient programs (IOPs), auditing documentation to the highest standard, and leading the change management work to design, roll out, and scale the processes, policies, and procedures that keep admissions compliant, consistent, and compassionate as both the team and client volume grow.

As one of two Directors of Clinical Admissions, you’ll partner closely with your counterpart and across departments—including Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review—to ensure clinically appropriate admissions and effective, consistent team performance. This role is ideal for an experienced, independently licensed clinician and people leader who can grow a team, grow admissions, and continuously improve how that team performs—all while keeping clients safe, seen, and supported from the very first conversation.

Responsibilities

People leadership & team development

• Build, grow, and lead a high-performing clinical admissions team—recruiting, hiring, and onboarding Clinical Admissions Managers, Leads, Therapists, and Associates to keep pace with admissions growth
• Provide individual and group supervision to a team of masters-level clinicians, promoting growth and development
• Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability
• Develop and coach managers and leads, strengthening their ability to lead, develop, and performance-manage their own teams
• Foster a culture of engagement, retention, and sustainability across a remote team working in an emotionally demanding environment
• Assign treatment team members and group schedules while informing staff of new admissions

Intake, assessment & level-of-care determination

• Oversee intake and assessments of prospective clients for national virtual intensive outpatient programming
• Lead and support the team of managers, therapists, and associates in converting prospective clients to care—confirming clinical fit and, when clients are appropriate, getting them scheduled into programming as quickly as possible
• Ensure completion of HIPAA-compliant virtual biopsychosocial assessments for adolescents, young adults, and adults with various mental health concerns
• Determine appropriateness and fit for the virtual intensive outpatient program (IOP) level of care, and equip the team to make consistent, accurate fit decisions
• Drive speed to admit by minimizing the time from assessment to a scheduled start so clients can begin care without delay
• Construct provisional mental health diagnoses utilizing DSM-5-TR criteria
• Identify and connect with appropriate staff when crisis intervention, a safety assessment, or a higher level of care (HLOC) is needed during the intake process
• Model and coach personable, competent communication that builds rapport with clients in a compassionate, inclusive, and professional manner
• Ensure programming information is presented thoroughly and supportively to help clients gain access to care

Quality, documentation & compliance

• Complete monthly chart audits to ensure compliance and quality assurance
• Document client information in accordance with regulatory standards using the electronic medical record

Change management, process improvement & cross-functional collaboration

• Lead change management initiatives, driving the smooth rollout and adoption of new processes, workflows, and policies across the admissions team
• Build, refine, and scale admissions processes that improve speed, quality, consistency, and conversion as the team and client volume grow
• Monitor team and funnel performance, identify bottlenecks, and implement improvements that raise both clinical quality and operational efficiency
• Partner across departments to ensure clinically appropriate admissions and effective team performance, aligning closely with your fellow Director of Clinical Admissions
• Collaborate with Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review to identify opportunities for growth while developing, enhancing, and delivering policies and procedures that improve the quality of the client experience and
• increase the efficacy of the admission process
• Ensure the completion of projects and initiatives that better support clients in obtaining access to care
• Perform other duties as assigned

Qualifications

• 5+ years of behavioral health experience required
• Master’s degree in mental health or a related field required
• If internal, 1+ year with Charlie Health
• Minimum of 2+ years in supervisory position (3+ preferred)
• Proven experience building, scaling, hiring for, and performance-managing teams, ideally in a high-growth or high-volume environment
• Experience leading change management and process improvement initiatives, including the rollout and adoption of new workflows
• Independent mental health licensure required (all disciplines welcome)
• Experience working with adolescents, young adults, and adults preferred
• Strong project management skills, with a demonstrable ability to assemble and manage details in a fast-paced, fluid environment
• Ability to energize, motivate, communicate, and build rapport at all levels within an organization
• High proficiency in navigating electronic medical record (EMR) systems, Zoom, Google Workspace, and other communication platforms
• Work authorized in the United States and native or bilingual English proficiency
• Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services
• Availability to work a varied schedule that may include days, evenings, and weekends as needed; travel is minimal

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Charlie Health. We’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it’s motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.

So—what do you think? If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have teens to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please do not call our public clinical admissions line in regards to this or any other job posting.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation

The total target base compensation for this role will be between $106,000 and $135,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $127,000 and $162,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.