Associate Provider Network Manager

The Associate Provider Network Manager supports the development and maintenance of a strong dental provider network by assisting with recruitment, provider relations, and compliance efforts. This role works closely with internal teams and providers to ensure network adequacy, resolve issues, and deliver a high level of service aligned with organizational standards.

Open to candidates in Florida (Jacksonville/Duval County area preferred)

What You’ll Do

Provider Recruitment & Network Development

• Assist in recruiting General Dentists and Specialists to support network growth and meet access standards
• Analyze network needs and identify gaps requiring additional provider recruitment
• Support recruitment campaigns and outreach efforts within assigned territories

Provider Relations & Account Management

• Manage and service provider relationships within assigned territory
• Conduct service calls and site visits to ensure provider satisfaction and address concerns
• Build strong relationships to promote engagement, retention, and network stability

Operations & Compliance

• Collect, review, and process provider contract documents for accuracy and completeness
• Ensure compliance with annual attestation requirements and internal policies
• Process provider changes and maintain accurate system updates

Issue Resolution & Coordination

• Partner with internal teams and provider offices to resolve provider and member issues
• Handle routine provider inquiries and support claims-related resolution
• Escalate complex issues appropriately

Training & Communication

• Educate providers on policies, procedures, and network requirements
• Conduct provider orientations following established guidelines
• Communicate effectively with internal stakeholders and external partners

What Sets This Role Apart

• Blend of relationship management, fieldwork, and operational coordination
• Direct impact on network growth, provider satisfaction, and member access to care
• Opportunity to build expertise in managed care, dental networks, and provider engagement

Qualifications

Education & Experience

• Associate degree in a related field preferred or an equivalent combination of education and experience
• 2+ years of experience supporting provider networks, dental offices, managed healthcare, or related sales
• Experience with Dental PPO or DHMO networks preferred

Core Capabilities

• Knowledge of dental terminology and provider network operations
• Strong communication, presentation, and relationship-building skills (bilingual a plus)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational, time management, and problem-solving skills
• Ability to manage multiple priorities and follow through to resolution
• Customer-focused, detail-oriented, and proactive approach
• Medicaid or Medicare experience preferred

Work Environment

• Remote or home-based with travel up to 25% (including site visits and provider meetings)

Why Join

• Be part of a mission-driven organization improving access to quality dental care
• Opportunity to grow within provider network management and healthcare operations
• Collaborative, team-oriented culture with strong leadership support

Apply Today

If you’re passionate about building strong provider relationships and supporting network growth in a dynamic healthcare environment, we encourage you to apply.