District Service Manager

The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory. Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations. The District Manager will reinforce Fujifilm’s leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm’s business.

The preferred location for this position would be in a major city in Texas. 

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. 

With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.

The Business Innovation Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world-class state-of-the-art solutions for Digital Printing, Production Toner Solutions, Office A3/A4 MFP Products, Packaging, and a full range of traditional Offset printing products. In addition, we are the industry leader in Color Standardization and G7 implementation. 

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Responsibilities

• Direct the FST equipment installation process to ensure timely and quality performance
• Work with FST and Technical Advisor Group to provide resolution to escalated customer problems
• Manage daily activities of assigned customer support group
• Develop strong working relationships with internal and external customers
• Provide problem resolution to customers on escalated product issues.
• Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood
• Direct skill set training for technicians to ensure that support is delivered at a high level
• Complete and submit service activity reports and paperwork timely to the appropriate group/department
• Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer
• Participate in the interviewing, hiring, and performance management process for assigned FST’s
• Provide Sales assistance in demos and/or customer visits
• Attend training classes for product updates and new products
• Monitor critical accounts to accomplish quick and effective problem resolution
• Monitor weekly, monthly and annual reports and direct FST actions based on reported data
• Perform related duties as assigned by manager

Required Skills/Education

• HS Diploma or GED
• 3+ years management experience
• 5+ years field experience in in a technical service industry
• Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
• Knowledge of current Graphic Arts Industry technology and trends
• Ability to work under highly stressful customer situations
• Ability to communicate with vendors and clients in an efficient and professional manner
• Outstanding customer relations skills
• Excellent problem-solving and decision-making skills
• Highly developed interpersonal skills and ability to work with others
• Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
• Working knowledge of a CRM tool and Microsoft applications
• Valid Driver’s License
• Ability to travel approximately 40%

Desired Skills

• Bachelor’s degree in related field
• Managed a group of 10 + individuals
• 3 + years of managing field service technicians for toner-based products
• Salesforce CRM

Salary and Benefits

• Up to $78,000 depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

*#LI-REMOTE

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).