Service Manager

Job Description

As a Service Manager you have ownership of a specific geographic area with a responsibility for fostering and developing a high-performance culture, delivering best in class service, and achieving financial growth objectives for a team of Field Service Engineers supporting installation, repair, and maintenance of Agilent and Non-Agilent instrumentation.

Service business leaders must have strong organizational and operational leadership capabilities coupled with excellent technical knowledge, communication, and customer centricity. In this leadership role, the successful manager will work collaboratively across all internal organizations to ensure success by leading the team and delivering outstanding service. This is an excellent opportunity to make a direct and impactful contribution to Agilent and our industry by driving competitive differentiation through customer and employee satisfaction and organizational efficiency.

The successful candidate will need to balance three overarching priorities:  Employee Engagement, Customer Satisfaction, and Business Excellence.  

The Service Manager must reside within the service district.

Responsibilities include:

• Direct supervision of 12+ FSEs

• Employee engagement to ensure job satisfaction and retention

• Ensuring employees meet or exceed performance metrics

• Develop soft and technical skills to support business needs and employee development

• Team accountability of Agilent’s Values and Standards of Business Conduct

• Dedication to operational rigor for team tasks

• Strengthening understanding of global and local strategies

• Spearheading schedules to meet the needs of the district

• Customer visits to assist address customer concerns, or key sales opportunities

• Focus on customer solutions applying the Agilent portfolio of products and services

• Review customer account data and deliver business reviews

• Collaboration with scheduling teams for efficient workload management

• Partnership with sales channels for sustained growth

• Timely completion of administrative tasks to support the district

• 25% travel

Must reside in Illinois and be able to travel throughout the state to meet with customers and the team.

Qualifications

Key Performance Metrics

• Customer Satisfaction

• Employee Development

• Response Time

• Revenue Growth

• Profitability

Qualifications

• 5+ years of industry experience

• 1+ years prior leadership, supervisory, or management experience is helpful

• Understanding of Agilent’s products and brands

• Demonstration of financial decision making

• Dedication to growth and development

• Understanding of Agilent's field service organization

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least July 7, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $147,675.00 - $246,125.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support