Logo for OLLY PBC

Temporary Customer Service Representative

Role overview

Qualifications

  • 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food beverage, health wellness, or related consumer products environment.
  • Hands-on experience with Microsoft Dynamics 365 (D365) ERP.
  • Experience processing customer orders through EDI.
  • Strong understanding of inventory management, logistics, fulfillment, and supply chain processes.

Responsibilities

  • Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
  • Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365).
  • Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
  • Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels.

Key facts

Other skills

  • Customer Service
  • Microsoft Excel
  • Problem Reporting
  • Organizational Skills
  • Detail Oriented
  • Communication
  • Problem Solving

About the company

OLLY PBC logo

OLLY PBC

Personal Care Products / Cosmetics

OLLY is a maker of premium nutrition and wellness products. Our mission is to inspire lifelong healthy habits by bringing simplicity, inspiration and delight to the world of vitamins and supplements.

Company details

Company typeScaleup
IndustryPersonal Care Products / Cosmetics
Company size51 - 200

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

  • Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
  • Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365).
  • Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
  • Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels.
  • Manage finished goods inventory and monitor order status to support successful customer fulfillment.
  • Support customer setup, item setup, and maintenance of customer and product master data.
  • Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify.
  • Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints.
  • Monitor open orders, inventory availability, inventory aging, and customer-specific requirements.
  • Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements.
  • Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance.

CAPABILITIES + SKILLS REQUIRED

  • 2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment.
  • Hands-on experience with Microsoft Dynamics 365 (D365) ERP.
  • Experience processing customer orders through EDI.
  • Experience supporting retail customers, distributors, wholesalers, or national accounts.
  • Strong understanding of inventory management, logistics, fulfillment, and supply chain processes.
  • Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis.
  • Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
  • Strong communication and problem-solving skills with a proactive, solutions-oriented approach.

THE DETAILS

LOCATION: Remote, USA

HOURS: Full Time (40 hours a week), 5 months, Contract 

MANAGER: Customer Service Manager

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. 

 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Customer Service Representative (B2B) Related jobs

Other jobs at OLLY PBC

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.