Manager Automation and AI
Location - Remote , India
Summary
The AI Implementation Manager sets a strategy, roadmap, and executes AI, workflow, and agent‑based solutions across HR and enterprise platforms to support evolving ways of working. This role focuses on hands‑on implementation—designing workflows, building AI agents, and automating processes to improve efficiency and employee experience. The role partners with HR, IT, and Legal to deliver scalable, compliant AI solutions that drive adoption and measurable business value.
Major Duties and Responsibilities
- AI Use Case Delivery & Execution: Sets a strategy and roadmap around AI & Automation delivery, and execute assigned AI, agents, workflow, and automation use cases aligned to the established HR and digital roadmap. Own hands‑on requirements gathering, build/configuration, testing, and deployment to ensure solutions are practical, compliant, and delivered on time.
- Platform-Based AI Implementation: Configure and implement AI or automation capabilities within SuccessFactors, ServiceNow, Microsoft Copilot agents, and other tools under established architectural and governance frameworks. Partner with IT and vendors to ensure integrations, data usage, and security requirements are met.
- Process Improvement & Enablement: Support process redesign efforts to embed AI and automations into HR and enterprise processes, reducing manual effort and improving day to day execution. Work directly with HR Operations and COEs to align AI solutions with standardized processes and operating models.
- Change Support & Adoption: Execute defined change and adoption plans for AI deployments, including coordination of training, communications, and user enablement materials. Monitor user feedback and adoption trends, escalating risks and improvement opportunities as needed.
- Measurement, Compliance & Continuous Improvement: Track delivery milestones, adoption metrics, and operational performance of AI solutions. Ensure implementations align with data privacy, security, and responsible AI guidelines, and recommend continuous improvements based on usage and outcomes.
Knowledge, Skills and Abilities
Experience and Education
Graduate in any field
5 – 7 yrs with 2-3 years experience in AI
Experience in Copilot & Joule Studio, Claude, SuccessFactors, WalkMe, ServiceNow and other HCM, AI & Automation tools
The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.
You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
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To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.
