Personal Injury Law Firm Intake Specialist

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Personal Injury Intake Specialist
Location: Remote — Mexico
Employment Type: Full-Time
Industry: Legal Services
Compensation: $960 – $2,400 USD/month
Schedule: U.S. Eastern Time (EST) | Primary shift: 4:00 PM – 9:00 PM EST, with weekend availability as required.

• Join a growing U.S.-based Personal Injury law firm with long-term career opportunities.
• Make a meaningful impact by helping accident victims take the first step in their legal journey.
• Work directly with experienced attorneys and legal professionals.
• Play a key role in the firm's client acquisition and growth.
• Be part of a collaborative, fully remote team committed to exceptional client service.

• Answer inbound calls from prospective clients with professionalism, empathy, and urgency.
• Conduct outbound follow-up calls with prospective clients, referrals, and web inquiries.
• Perform detailed intake screenings to determine case eligibility.
• Guide qualified clients through the representation and electronic signature process.

• Clearly explain the intake process, legal representation, and next steps.
• Build trust and establish strong rapport with prospective clients.
• Respond to questions while delivering an exceptional client experience.
• Escalate high-priority or complex matters to attorneys when appropriate.

• Accurately document call notes, case details, and follow-up activities.
• Maintain complete and organized records within the firm's case management system.
• Ensure all intake documentation is accurate and submitted promptly.
• Follow firm procedures and compliance requirements throughout the intake process.

• Consistently follow intake scripts, workflows, and best practices.
• Collaborate with attorneys and legal staff to ensure smooth case transitions.
• Maintain strong conversion rates while delivering outstanding client service.
• Support continuous improvements to intake processes and client experience.

• Minimum 3+ years of experience in U.S. Personal Injury Intake.
• Experience handling Personal Injury cases in any U.S. state is required; Georgia experience is a strong plus.
• Proven experience converting qualified leads into signed clients.
• Advanced English proficiency (C1 or higher) with outstanding verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust and rapport quickly.
• High attention to detail and documentation accuracy.
• Ability to follow structured scripts, workflows, and SOPs.
• Comfortable working in a fast-paced, high-volume environment.
• Availability to work during U.S. Eastern Time (EST) hours, including the primary evening schedule and weekends as required.

• Previous experience working remotely for U.S.-based law firms.
• Familiarity with Personal Injury case management systems.
• Experience managing high call volumes while maintaining excellent conversion rates.
• Strong understanding of Personal Injury intake best practices and client service.

• Consistently convert qualified leads into signed clients.
• Deliver an outstanding first impression and client experience.
• Maintain accurate and complete intake documentation.
• Follow intake procedures while meeting performance expectations.
• Collaborate effectively with attorneys and legal staff to ensure smooth case onboarding.

• Fully remote opportunity.
• Competitive monthly compensation in USD.
• Long-term career growth within a growing U.S. Personal Injury law firm.
• Collaborative and supportive legal team.
• Structured onboarding and ongoing training.
• Opportunity to make a meaningful impact while helping clients during challenging situations.

• Do not have previous experience in U.S. Personal Injury Intake.
• Lack Personal Injury experience within any U.S. state.
• Do not meet the C1 English requirement.
• Are unavailable to work during the required U.S. Eastern Time (EST) schedule, including evening hours and weekends.
• Do not demonstrate excellent communication, empathy, and lead conversion skills.

This is a remote/telecommute position.