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Process Improvement & Standardization Intern

NXTThing RPO

Role overview

Qualifications

  • Currently pursuing and/or successful completion of a Bachelor's degree in Business, Operations Management, Industrial Engineering, Human Resources, Information Systems, or a related field.
  • Strong analytical skills with the ability to evaluate processes across diverse client environments and identify common operational patterns.
  • Exceptional documentation skills with experience creating detailed SOPs, workflows, process maps, and operational guides.
  • Proficiency with Microsoft Office Suite and process mapping/documentation tools.

Responsibilities

  • Evaluate recruiting and operational workflows across multiple RPO client accounts to identify opportunities for standardization, efficiency, and scalability.
  • Analyze account-specific processes and distinguish between core operational standards and client-required customizations.
  • Document standard processes, approved process variations, SOPs, workflow diagrams, playbooks, and knowledge management resources.
  • Conduct process audits and operational reviews to assess adherence to standards and identify opportunities for continuous improvement.

Key facts

  • Internships
  • Entry-level / graduate
  • English

Hard skills

Process Analysis Internal Documentation Standard Operating Procedure Operational Efficiency Continuous Improvement Process Operational Excellence Recruiting Concepts

Other skills

  • Analytical Skills
  • Detail Oriented
  • Microsoft Office
  • Communication
  • Organizational Skills

About the company

NXTThing RPO logo

NXTThing RPO

Staffing & Recruiting

NXTThing is a recruitment process outsourcing (RPO) company that is creating a differentiated RPO company that changes how companies hire talent into their organization. Recruiting is an art AND a science and NXTThing RPO will deliver solutions that leverage innovative tools and technology where it makes sense for clients and candidates while relying on recruiting experts to leverage the element of personal connection at critical stages in the process. NXTThing educates companies on internal talent challenges and rebuilds talent acquisition processes from the ground up. Led by a dynamic leadership team each bringing over 25+ years of RPO expertise to the table and a solution that leads with technology and innovative tools, NXTThing is changing the direction of traditional RPO.

Company details

Company typeScaleup
IndustryStaffing & Recruiting
Company size51 - 200

Links

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Job description

About Us:
At NXTThing, we’re redefining the future of talent acquisition. We believe hiring is both an art and a science, and we’re building a new approach that combines innovative technology, data-driven insights, and the human expertise needed to transform how companies attract, engage, and hire talent.

Through our recruitment solutions, Personegy™ hiring platform, and Talentegy™ analytics solutions, we bring together people, technology, and data to challenge traditional hiring models and create smarter talent experiences.

Join us as we continue rewriting the playbook for talent acquisition and building what’s next in the future of hiring.

Position Summary:
The Process Improvement & Standardization Intern will support the development of scalable operational standards across the Recruitment Process Outsourcing (RPO) business while identifying and documenting client-specific process requirements. This role will analyze workflows across multiple client accounts to determine where standardized operating models can be implemented and where customization is required to meet unique client needs.
The intern will work closely with operations, account management, implementation, and technology teams to evaluate current processes, establish best practices, document standard operating procedures (SOPs), and create governance frameworks that balance operational consistency with client-specific requirements. The ideal candidate is comfortable assessing complex processes, understanding technology capabilities and constraints, and translating operational workflows into clear, detailed documentation.

Key Responsibilities:
  • Evaluate recruiting and operational workflows across multiple RPO client accounts to identify opportunities for standardization, efficiency, and scalability.
  • Analyze account-specific processes and distinguish between core operational standards and client-required customizations.
  • Support the creation and maintenance of a standardized operating framework that promotes consistency, quality, and efficiency across the organization.
  • Document standard processes, approved process variations, SOPs, workflow diagrams, playbooks, and knowledge management resources.
  • Partner with account teams to understand client requirements and determine how customized processes align with or deviate from established operational standards.
  • Develop recommendations that balance client needs, operational efficiency, technology capabilities, and implementation effort.
  • Collaborate with technology and implementation teams to understand platform functionality, system constraints, automation opportunities, and the operational impact of process changes.
  • Create process maps that clearly identify standard workflows, exception paths, and client-specific variations.
  • Conduct process audits and operational reviews to assess adherence to standards and identify opportunities for continuous improvement.
  • Analyze operational data and performance metrics to measure process effectiveness and support improvement initiatives.
Qualifications:
  • Currently pursuing and/or successful completion of a Bachelor's degree in Business, Operations Management, Industrial Engineering, Human Resources, Information Systems, or a related field.
  • Strong analytical skills with the ability to evaluate processes across diverse client environments and identify common operational patterns.
  • Comfortable working across multiple client accounts with varying levels of process complexity and customization.
  • Ability to understand technology platforms, system limitations, integration dependencies, and the operational effort associated with process changes.
  • Exceptional documentation skills with experience creating detailed SOPs, workflows, process maps, and operational guides.
  • Strong attention to detail and commitment to maintaining high-quality documentation standards.
  • Excellent organizational, communication, and stakeholder management skills.
  • Proficiency with Microsoft Office Suite and process mapping/documentation tools.
Preferred Qualifications:
  • Exposure to Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies.
  • Experience documenting business processes, workflow designs, SOPs, or training materials.
  • Familiarity with recruiting operations, talent acquisition, staffing, or RPO environments.
  • Experience working with project management, workflow automation, or knowledge management platforms.
 

At NXTThing RPO we understand that we are at our best when our people can be their authentic selves at work and we are committed to providing an inclusive environment for our team, our clients, and our communities. Employment decisions are based on an individual’s qualifications and merit, however, never with regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 
 

 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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