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Solutions Engineer

Verbit.ai

Role overview

Qualifications

  • 5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role
  • Strong verbal and written communication skills
  • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
  • Proficiency in Microsoft Office (Word, Excel, Outlook)

Responsibilities

  • Partner with Sales to support new client onboarding and implementation
  • Schedule, coordinate, and deliver customer and software demonstrations
  • Provide technical support during sales calls and throughout the sales process
  • Assist with customer account management and maintain strong client relationships

Key facts

Hard skills

Systems Engineering Customer Engagement Learning Management Systems Microsoft Networking Captions Web Platforms Organizational Structure

Other skills

  • Microsoft Office
  • Communication
  • Collaboration
  • Problem Solving

About the company

Verbit.ai logo

Verbit.ai

Digital Accessibility Services

Verbit delivers AI transcription and captioning products to the global brands who depend on speed, accuracy, and insights. Verbit's Captivate technology and expert human transcribers are purpose-built for “speech intensive industries”, delivering unmatched results in the classroom, the boardroom, and the world’s most-watched events. And products like Legal Visor offer in-the-moment insights and suggestions during legal proceedings. Whether you're a content creator expanding your audience, an educator improving student outcomes, or a litigator seeking a competitive edge, our comprehensive verbal intelligence platform transforms how organizations drive value from speech.

Company details

IndustryDigital Accessibility Services
Company size201 - 500

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Job description

Verbit is seeking a highly motivated and collaborative Solutions Engineer to join our growing team. This is a fully remote role with up to 20% travel to support client engagements and internal initiatives.
 
Position Overview
The Solutions Engineer partners closely with Sales, Operations, and Technical teams to deliver customer-focused solutions, support onboarding, and ensure successful implementation of products and services. This role requires a strong blend of technical aptitude, customer engagement skills, and cross-functional collaboration.
 
Key Responsibilities
The scope of work includes, but is not limited to:
  • Partner with Sales to support new client onboarding and implementation
  • Schedule, coordinate, and deliver customer and software demonstrations
  • Provide technical support during sales calls and throughout the sales process
  • Assist with customer account management and maintain strong client relationships
  • Support troubleshooting efforts and escalate issues in collaboration with Technical Services
  • Maintain inventory and coordinate shipment of equipment to clients
  • Collaborate on software development and cross-functional projects with Sales and Marketing
  • Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs
  • Generate client reports in partnership with Technical Services as requested
  • Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams
  • Research and evaluate new technologies to enhance service delivery and customer experience
  • Support a proactive, customer-first service approach across all interactions
  • Maintain confidentiality of sensitive and proprietary information
  • Participate in ongoing professional development to maintain and grow technical knowledge
  • Complete all assigned responsibilities within established timelines
  • Perform other duties as assigned
 
Minimum Qualifications (Required)
  • 5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role
  • Proven experience with customer training, onboarding, and support
  • Strong verbal and written communication skills
  • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Basic understanding of system networking concepts
  • Experience working cross-functionally with multiple departments
  • Associate’s or Bachelor’s degree in a related field, or equivalent experience
 
Required Technical Expertise
  • Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/Brightspace
  • Familiarity with REST APIs and integrating third-party services, including the ability to read technical documentation, understand authentication methods, and perform basic troubleshooting
  • Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferred
 
Preferred Qualifications
  • Experience with television broadcasting, captioning technology, or internet-based platforms
 
Supervisory Responsibilities
  • This role functions as an individual contributor and does not have direct supervisory responsibilities
 
Compensation & Benefits
  • Base Salary Range: $90,000 – $105,000, plus commission
  • Generous paid time off (PTO)
  • Comprehensive benefits package including:
    • Medical, dental, and vision insurance
    • Life and disability coverage
    • Accident, critical illness, and hospital indemnity plans
    • 401(k) with company match
 
Work Environment
  • Fully remote within the United States
  • Up to 20% travel required

About the Company
Verbit is a verbal intelligence platform leveraged by 3,000+ businesses and institutions. Our suite of voice AI solutions are used to capture everyday exchanges, better understand the information shared and apply these insights in daily work.  The company was founded in 2017 in Tel Aviv, Israel.  By combining automatic speech recognition technology (ASR) with the expert human transcribers, Verbit has transformed a $30B transcription industry. The company has grown into one of the world’s largest transcription and closed captioning providers with offices in the US, Canada, UK, and Israel.  Learn more about our Company here: Verbit: AI-Based Transcription & Captioning Services
 
Equal Employment Opportunity Statement
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
 
 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
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