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Airbnb Operations Manager (LATAM)

Role overview

Qualifications

  • 3+ years of experience managing short-term rentals or Airbnb properties
  • Hands-on experience with Airbnb, Hostaway, PriceLabs and/or VRBO
  • Excellent written English communication skills
  • Strong customer service mindset and problem-solving ability

Responsibilities

  • Manage guest communication across Airbnb and other booking platforms
  • Operate and manage listings using Hostaway
  • Optimize nightly pricing and occupancy using PriceLabs
  • Coordinate check-ins, check-outs, and guest instructions

Key facts

Other skills

  • Customer Service
  • Communication
  • Problem Solving
  • Detail Oriented

About the company

Talent hackers logo

Talent hackers

Staffing & Recruiting

Scale your operations effectively with our repository of trained and loyal international remote talent. Talent hackers is trusted by top executives & business owners as a reliable & cost-effective global remote hiring partner. Companies at every stage are facing the same problems: - High payroll costs - Wasted time & energy through the hiring process - Inconsistency in quality labor - Limited talent pool It's hard enough to justify labor costs, it's even harder to find quality talent. Most of the time you end up rolling your sleeves, wasting your valuable time, and attempting the following: - Source talent from freelancing sites - Attempt to hire in international jurisdictions - Or worse, do it yourself. Save yourself the headache. Let our team at Talent hackers save you from: - Wasting your time, instead of focusing on strategy & growth - Inconsistent results from freelance platforms - Misclassification risk through non-compliance with international employment laws. How we operate: - We source, vet, and onboard trained full-time "hackers" to scale your operations - We have the experience, we handle the ENTIRE interview process. You meet your new full-time "hacker" on day 1. Focus on the more important stuff. - Expect your "hacker" to start within 2-3 weeks after we begin our search. - We handle payroll, benefits, local compliance, HR services, & provide ongoing support - We have an unlimited ideal match guarantee. So, if your "hacker" leaves or you need a change, we will replace them at anytime, forever. At Talent Hackers, we offer affordability, reliability, & solutions. We believe every company should be able to higher quality talent without the burden of rising salaries & benefits. Discover why top corporations & industry leaders are sourcing from Nigeria over the Philippines. Learn more on our website.

Company details

IndustryStaffing & Recruiting
Company size2 - 10

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Job description

About the Role:

Our client is seeking an experienced Airbnb Operations Manager to oversee the day-to-day operations of a 15-unit Airbnb portfolio in Detroit, USA. This is a remote role focused on guest communication, pricing optimization, calendar management, and delivering a high level of customer service.

You will be the primary point of contact for guests and will work closely with ownership and local vendors to ensure smooth operations and excellent guest satisfaction.

Key Responsibilities:

  • Manage guest communication across Airbnb and other booking platforms (before, during, and after stays)
  • Operate and manage listings using Hostaway
  • Optimize nightly pricing and occupancy using PriceLabs
  • Coordinate check-ins, check-outs, and guest instructions
  • Handle guest issues, complaints, and service recovery professionally
  • Monitor reviews and implement strategies to maintain high ratings
  • Update listings, house rules, and automated messages as needed
  • Communicate with cleaners, maintenance, and local contacts when issues arise
  • Ensure calendar accuracy and prevent double bookings
  • Track and report key performance metrics (occupancy, ADR, reviews.

Required Experience & Skills:

  • 3+ years of experience managing short-term rentals or Airbnb properties
  • Hands-on experience with Airbnb, Hostaway, PriceLabs and / or VRBO
  • Excellent written English communication skills
  • Strong customer service mindset and problem-solving ability
  • Ability to manage multiple properties simultaneously
  • Organized, detail-oriented, and proactive
  • Reliable internet and professional remote work setup
  • Ability to work full-time EST hours

Preferred Qualifications:

  • Experience managing 10+ short-term rental units
  • Familiarity with U.S. guests and expectations
  • Experience handling escalated guest situations
  • Knowledge of automation, templates, and SOPs for STR operations

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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