Team Lead, Cash Reconciliation

Overview:

This is a dynamic role that supports Calero's execution of Managed Bill Pay Payments to vendors on behalf of their customers. The ideal candidate for this role is capable of handling and processing diverse and complex transactions with an eye towards process improvement and optimization while maintaining and exceeding customer expectations. This is an exciting opportunity to learn about the telecom industry from the inside with career growth available within the Managed Bill Pay team and overall services organization. This role will involve the coaching and development of staff, routine process execution and the analysis and interpretation of large data sets. 

Job Summary:

The Team Lead of Cash Reconciliation is responsible for ensuring that all customer invoices are paid accurately and against authorized amounts using the proper predetermined payment methods on a weekly basis. This Team Lead will also partner with and support the department Manager and/or Director with the necessary data needed to run the Business Unit effectively. The Team Lead will work with the members of the internal payment teams to ensure the highest levels of accuracy are maintained during the payment of daily AP feed batches. The Team Lead will train new staff and assist the Director with staff management. The Team Lead will also assist leaders in our customer operations department with client-based questions related to all payments processed by the Managed Bill Pay team. Finally, the Team Lead will be responsible for completing detailed month-end reports for both our internal accounts receivable and FP&A teams.

Duties and Responsibilities:

• Coordinate and lead a team of Reconciliation Analysts in the execution of their daily responsibilities, including the matching of incoming funding from clients against existing Calero AP Feeds, the clearing of payments against invoices listed on feeds from bank data, and all payment investigations. 
• Ensure team members are provided with the tools and data necessary to complete their responsibilities on a timely basis.
• Establish and maintain process improvements to facilitate effective, accurate, and efficient vendor payments. 
• Coordinate with team to assign daily and/or weekly tasks.
• Maintain accurate records of all completed payments and monitor records for potential errors. 
• Ensure errors are addressed in a timely fashion and provide coaching to team members aimed at reducing further mistakes.
• Facilitate the downloading of completed payment batches into our current excel tool for analysis.
• Review completed cash reconciliation reports by team members for accuracy and to eliminate error due to force balancing.
• Meet defined department goals and activity metrics during each calendar month-end to ensure all finance departments have the data they require to close company books within 5 business days.
• Develop a management strategy around specific KPI’s designed to maintain productivity and workflow efficiency.
• Work with IT and Engineering team to make data collection, organization, and reporting more efficient and usable for Managed Bill Pay team. 
• Work with management to identify issues for process improvement. 
• Manage external relationships with key vendors in conjunction with department management and other team members. 
• Directly manage a 2M dollar loan portfolio required to support an autopay program (i.e.) maintain a log of all open loans, review aging of loans, track sources and uses of cash on a weekly basis and clearly identify repayment sources of all loans. 

Experience and Training:

• 3+ years of Finance and/or Accounting experience. 
• Intermediate level Excel skills (e.g., sorting and analyzing large data sets).
• Prior supervisory or people management experience strongly preferred. 
• Experience of handling all levels of banking transactions (e.g., ACH, Wire, Credit Card, Check).
• Excellent customer service skills. 
• Strong computer skills and learning ability. 
• Detail-oriented, highly organized and strong analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently with little supervision.
• Ability to prioritize and manage multiple responsibilities. 
• Ability to manage stressful situations, particularly when monthly volumes are high.
• Ability to manage and develop a team of Payment Analysts.  

Education: 

• Associate in Accounting/Finance or equalized experience required.
• Bachelors’ Degree Preferred  

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to communicate clearly on telephone and via email
• Must be able to remain in a stationary position up to 75% of the time
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Confidentiality: 

This position will be exposed to extremely confidential information and discretion is paramount. A confidentiality, non-compete, and non-solicitation agreement will be required.

Management Responsibility:

This position is seen as a Team Lead with direct supervisory responsibilities. 

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

The annual salary range for this position is $53K - $63K. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.