Candidate must be in or near Nashville, TN
General Duties / Responsibilities:
- Utilize RMM tools to remotely manage equipment.
- Utilize the ticket system to track customer requests and work tasks.
- Assist Level I IT Systems Technicians.
- Accept Level II IT support tickets from customers and manage ticket to resolution.
- Escalate Level III IT support tickets to Systems Admins and assist with resolution.
- End user support for desktops, laptops, and mobile devices (Windows, Apple, and Android).
- Provide basic hardware troubleshooting in the event of equipment failures.
- Provide support for Microsoft Windows Server roles (AD, DHCP, DNS, File, and Print Sharing).
- Manage enhanced email security tools for customers.
- Manage and maintain device encryption.
- Maintain images and deploy equipment for new employees.
- Assist with remediation of detected device vulnerabilities.
- Troubleshoot Microsoft Office 365 application issues.
- Maintain customer equipment stock and submit requests for new equipment when needed.
- Provide Level I incident response on security incidents.
- Manage Identity MFA for various platforms.
Required knowledge, Experience, and or understanding of:
- IP, DNS, DHCP, Subnets, Vlans, and VPN’s.
- Firewall, Router, Switch, and Wireless Access Point management.
- Supporting both on prem and cloud server environments.
- Managing virtualization technologies.
- Microsoft Entra tenant configuration and management.
- VOIP technologies and solutions.
- Microsoft Exchange mailbox management
Expected Skillset:
- Strong emphasis on security for all solutions and actions for customers.
- Strong customer service and interpersonal skills.
- Ability to quickly learn new technologies and environments.
- Excellent verbal and written communication skills.
- Excellent organizational skills and the ability to work independently.
- Ability to troubleshoot technical problems, identify root causes, and find solutions.
- Strong attention to detail.
Additional Requirements:
- Minimum 3 years of experience supporting Level I or II helpdesk IT support.
- Familiar with MSP and Internal IT support for SMB and Enterprise organizations.
- Preferred relevant education or certifications.
- 50% work from home / 50% onsite or at corporate office.
Benefits:
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Continuous learning and professional development opportunities.
- Collaborative and innovative work environment.
Compensation:
- $55,000 - $70,000 per year.
- Health, dental, vision, disability, and life insurance.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
Experience level:
Schedule:
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