Lead Administration & Operations Assistant

Lead Administration & Operations Assistant

Location: Remote (South Africa)

Hours: Monday to Friday – UK Working Hours

About the Opportunity

Our client is looking for a highly organised, proactive and customer-focused Lead

Administration &Operations Assistant to join their growing team.

This is a varied role where you’ll be responsible for keeping the day-to-day operations running

smoothly, coordinating multiple workstreams, supporting clients, and managing administration

and helping ensure an excellent customer experience.

If you enjoy being the person who keeps everything organised, you can confidently juggle

multiple priorities and thrive in a fast-paced environment, this could be an excellent

opportunity.

The Role

You’ll act as the operational hub of the business, supporting internal teams while also being

a key point of contact for clients and external stakeholders.

Your responsibilities will include programme coordination, client communication, scheduling,

administration, website content updates and general operational support.

Key Responsibilities

Operations & Programme Coordination

● Coordinate the day-to-day administration of ongoing programmes and projects.

● Maintain schedules, trackers and operational documentation.

● Monitor attendance, progress and programme activity.

● Ensure administrative processes are completed accurately and on time.

● Handle day-to-day operational queries and escalate more complex issues where

necessary.

● Support the smooth delivery of multiple concurrent projects.

Client Support & Relationship Management

● Act as a key point of contact for clients via phone and email.

● Build positive relationships and provide an excellent customer experience.

● Understand client requirements and coordinate appropriate solutions.

● Manage incoming enquiries and ensure prompt responses.

● Support the onboarding process for new clients and stakeholders.

● Liaise with internal teams to ensure work is delivered efficiently.

Administration

● Manage shared inboxes and telephone enquiries.

● Maintain accurate records and databases.

● Prepare reports, trackers and operational documents.

● Coordinate meetings, schedules and appointments.

● Ensure documentation is accurate and up to date.

Website & Content Support

● Update website content, including text, dates and information.

● Carry out regular website checks to ensure information remains accurate.

● Liaise with technical teams regarding website updates when required.

Marketing & General Business Support

● Assist with distributing newsletters and marketing communications.

● Support communication through platforms such as WhatsApp and email.

● Ensure communications remain professional and consistent.

● Provide additional administrative support across the business as required.

About You

We’re looking for someone who is:

● Highly organised with excellent attention to detail.

● Comfortable managing multiple priorities at once.

● Friendly, professional and confident speaking with clients.

● Proactive and able to solve problems independently.

● Able to work effectively in a remote team.

● Comfortable learning new systems and technology.

● Keen to improve processes and find more efficient ways of working.

Essential Skills & Experience

● 1-2+ years experience in an administration, operations or coordinator role.

● Strong customer service experience.

● Excellent written and verbal English communication skills.

● Experience handling high volumes of emails and telephone enquiries.

● Strong organisational and time management skills.

● High level of accuracy and attention to detail.

● Confident using Microsoft Excel or Google Sheets.

● Experience managing shared inboxes.

Technical Skills

Experience with some or all of the following would be beneficial:

● Microsoft Office or Google Workspace

● CRM systems

● Shared inbox management

● Website content management (basic front-end updates)

● Communication platforms such as WhatsApp

● Email marketing platforms (desirable)

● AI tools such as ChatGPT or Claude to improve productivity and efficiency

What’s on Offer

● Fully remote position

● UK working hours

● Join a growing, supportive team

● Varied role with plenty of responsibility

● Opportunity to develop your operational and client management skills

● Long-term career opportunity with an expanding business