Digital Support Intelligent Automation Solutions Engineer

Position Overview

We’re hiring a Digital Support Intelligent Automation Solutions Engineer to design, build, and iterate on practical technology solutions that improve how Customer Technical Success teams work.

This role is the technical builder behind the Digital Support Technology Transformation Team. You will help turn real operational pain points into working tools and workflows that reduce effort, improve consistency, and create better support experiences for employees and customers. Work may range from lightweight internal web-based prototypes to workflow automations that connect tools such as Airtable, Slack, Slackbots, Salesforce, n8n, Microsoft Power Platform, Copilot Studio, and other Autodesk-approved platforms.

This is a builder role with a solution-architect mindset. The focus is on solving business problems with the right technical approach, whether that means connecting APIs, connecting to business data in Snowflake, integrating MCP-based services or AI tool connectors, automating a handoff, building a small internal UI, creating an AI-assisted workflow, or prototyping a capability that can later scale through the right platform or engineering team.

Responsibilities       

• Collaborate with stakeholders to understand operational pain points and translate requirements into pilot-ready automation solutions

• Rapidly build POCs to test hypotheses, validate feasibility, and iterate based on measurable success criteria and feedback

• Build production-aware prototypes with reusability, security, maintainability, and future scale in mind

• Integrate automation solutions with enterprise systems, APIs, AI tool connectors, MCP-based services, and data sources such as Salesforce Service Cloud or Snowflake

• Build or integrate lightweight internal tools, including web-based prototypes, Slackbots, and workflow automations

• Troubleshoot and improve pilot reliability by implementing logging, error handling, and basic observability across workflows and integrations

• Document technical designs, integration patterns, lessons learned, and handoff requirements for solutions that may transition to platform or engineering teams

Minimum Qualifications

• 3+ years of experience building automation, integration, or AI-assisted workflow solutions that solve business or operational problems

• Persistent, proactive builder who is comfortable working through ambiguity, learning unfamiliar systems quickly, and engaging internal experts to unblock progress, understand constraints, and find practical paths forward

• Proven ability to design and deliver intelligent automation tools, internal applications, or workflow solutions that create measurable business value

• Experience building Salesforce Service Cloud automations using Salesforce Flow, and integrating Salesforce data into internal tools, workflow automations, or AI-assisted solutions through APIs

• Hands-on experience building and validating AI-enabled solutions using Python, JavaScript, or similar languages, and/or workflow orchestration platforms such as Copilot Studio, n8n, LangGraph, or equivalent tools

• Experience integrating multiple data or knowledge sources into internal tools, search experiences, Slackbots, or AI-assisted workflows

• Ability to build lightweight internal UIs for prototypes (e.g., Streamlit, React, TypeScript)

• Experience collaborating with cross-functional teams

• API design patterns, authentication flows (OAuth, connected apps), and webhook integrations

• Understanding data security, identity, entitlements, PII handling, secrets management, and enterprise governance

Preferred Qualification

• Advanced Power Automate & Power Platform development

• Ability to troubleshoot end-to-end automations using logs/traces, API error handling, retries, and runbooks for pilots

• Git-based workflows, basic CI/CD, environment config.

• Containers (Docker) for quick integrations

• Event-driven basics (webhooks, queues, retries/idempotency)

• Knowledge of Power BI for reporting and dashboards

• Experience with case management or CRM systems (Salesforce Service Cloud ideal)

• Experience building human-assist support tooling (Examples: Summaries, knowledge suggestions, automated email generation, sentiment analysis, troubleshooting guidance)

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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