Role overview

Qualifications

Fluency in Spanish and English, both written and spoken
Prior experience in customer support or service roles, especially in the fashion industry
Strong interest in fashion and a good understanding of current trends
Excellent communication and active listening skills

Responsibilities

Provide enthusiastic and personalized support to Spanish-speaking customers through email, chat, and phone
Assist customers with product inquiries, order status, returns, and other service-related questions
Resolve customer issues and complaints with a focus on creating a positive experience
Keep accurate records of customer interactions in the CRM system

Key facts

Remote from: Greece, Spain
Full time
Customer Service / Support Representative
English, Spanish

Hard skills

Microsoft Dynamics CRM Fashion Knowledge Business Software Linguistics Project Collaboration

Other skills

Communication
Active Listening
Multitasking
Problem Solving

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is looking for a Spanish Speaking Fashion Customer Support Agent to join our fantastic team. If you are passionate about fashion and love helping others, this role is perfect for you! You will be the first point of contact for Spanish-speaking customers, ensuring they have a seamless and satisfying shopping experience.

Responsibilities

Provide enthusiastic and personalized support to Spanish-speaking customers through email, chat, and phone.
Assist customers with product inquiries, order status, returns, and other service-related questions.
Resolve customer issues and complaints with a focus on creating a positive experience.
Keep accurate records of customer interactions in the CRM system.
Collaborate with different departments to ensure that customers receive the best possible service.
Stay well-informed about the latest fashion trends and product offerings to provide credible assistance.
Propose ideas for process improvements to enhance customer satisfaction.

Requirements

Fluency in Spanish and English, both written and spoken.
Prior experience in customer support or service roles, especially in the fashion industry, is a plus.
A strong interest in fashion and a good understanding of current trends.
Excellent communication and active listening skills.
Ability to handle multiple customer inquiries while maintaining a high level of service.
Proficiency in using customer service software and CRM tools.
A friendly demeanor with a passion for providing outstanding customer care.

Benefits

Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Training
Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
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