Key Facts

Remote From:

Greece , Italy

Category: Customer Success Associate

Full time

English, Italian

Hard Skills

Customer Experience Improvement Organizational Structure Positive Psychology

Other Skills

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Customer Service
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Social Skills
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Communication
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Problem Solving
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Detail Oriented

Roles & Responsibilities

Fluency in Italian and English
Experience in customer service or customer experience roles
Strong interpersonal skills
Problem-solving abilities

Requirements:

Act as the main point of contact for Italian-speaking customers
Enhance customer satisfaction by addressing inquiries and resolving issues
Document customer interactions in the CRM system
Identify opportunities to improve the customer experience

Job description

Patrique Mercier Recruitment FR is a dynamic recruitment agency dedicated to matching talented professionals with rewarding job opportunities across Greece. We are currently on the lookout for an Italian Speaking Customer Happiness Specialist to join our exceptional team. In this critical role, you will focus on ensuring that our Italian-speaking customers have joyful and fulfilling interactions throughout their experience with our services.

Responsibilities

Act as the main point of contact for Italian-speaking customers, providing support through various channels including phone, email, and chat.
Enhance customer satisfaction by proactively addressing inquiries and resolving issues promptly and effectively.
Document customer interactions and feedback in the CRM system, ensuring accurate records for future reference.
Identify opportunities to improve the customer experience based on direct interactions and feedback.
Collaborate with other teams to implement solutions that enhance overall customer happiness.
Stay updated on product offerings and industry trends to provide informed and relevant recommendations to customers.
Contribute to a positive and engaging team environment by sharing insights and supporting team initiatives.

Requirements

Fluency in Italian and English, with excellent written and verbal communication skills.
Experience in customer service or customer experience roles is highly beneficial.
Strong interpersonal skills with the ability to build rapport with customers.
Problem-solving abilities and a commitment to delivering exceptional customer service.
Familiarity with CRM software and customer support tools.
Organization skills and attention to detail in managing customer interactions.
A positive attitude toward creating a happy and fulfilling customer experience.

Benefits