Customer Support Engineer

Overview

We are seeking a highly experienced Senior Software Customer Engineer – Embedded Systems to provide advanced Level-3 technical support for embedded software solutions across NXP’s S32 and radar product portfolio. This role focuses on resolving complex customer issues related to real-time drivers and embedded platform software, while also leading improvements in support processes, driving adoption, and ensuring measurable compliance across the organization.

Key Responsibilities

• Provide Level-3 support for software issues across NXP SW R&D product portfolio, with primary focus on Real-Time Drivers (RTD)
• Investigate, reproduce, and resolve complex customer-reported issues through code-level debugging in C/C++
• Perform root cause analysis across software stack layers (drivers, middleware, integration layers)
• Collaborate with development teams to drive defect resolution and product improvements
• Support customers working on radar platforms, including:
  • S32R41, S32R43, S32R45, S32R47
  • SAF85xx and SAF86xx families
• Develop and validate fixes using unit and integration testing approaches
• Ensure timely resolution aligned with SLA and support process expectations
• Track and manage issues using tools such as Jira and Bitbucket
• Contribute to documentation, knowledge base, and troubleshooting guides

Process Ownership & Continuous Improvement

• Lead the development, refinement, and standardization of support processes and workflows
• Document support procedures and establish repeatable and scalable execution models
• Drive adoption of support processes across the team through coaching and guidance
• Define and track process compliance metrics (e.g., SLA adherence, case handling quality)
• Identify gaps and implement improvements to enhance efficiency, scalability, and customer satisfaction

Leadership & Mentorship

• Mentor junior engineers in debugging, customer engagement, and software analysis
• Lead and guide a year-round intern team, including task planning, coaching, and performance feedback
• Support onboarding and knowledge transfer across the organization

Required Qualifications

• Bachelor’s degree in Computer Engineering, Software Engineering, or related field
• Minimum of 15 years of experience in embedded software development, debugging, or technical support
• Strong programming and debugging expertise in C/C++
• Deep understanding of embedded systems and real-time software architecture
• Proven ability to analyze and resolve complex, cross-layer software issues
• Demonstrated experience in process definition, improvement, and compliance tracking
• Strong communication skills in a global, customer-facing environment

Technical Skills (Required)

• S32 ecosystem tools:
  • S32 Design Studio (S32DS)
  • S32 Configuration Tools
  • S32 Debugger
• AUTOSAR tooling:
  • Elektrobit TresOS
• Debugging tools:
  • Lauterbach (Trace32)
• Development and tracking tools:
  • Jira, Bitbucket

Preferred Qualifications

• Experience with AUTOSAR and Real-Time Driver (RTD) software stacks
• Background supporting automotive radar platforms
• Familiarity with ASPICE or similar quality frameworks
• Experience in a Level-3 customer support environment

Key Competencies

• Strong ownership and accountability for issue resolution and process outcomes
• Structured, analytical approach to debugging and problem-solving
• Ability to manage multiple high-priority issues simultaneously
• Continuous improvement mindset with focus on measurable impact
• Ability to influence team practices and drive process adoption.

Creating Secure Connections and Infrastructure for a Smarter World

NXP Semiconductors N.V. (NASDAQ: NXPI) makes products and environments safer, more sustainable, and more secure with innovative connectivity and edge processing solutions for a smarter world.

We are in the business of better. Not just better technologies, but better innovations to improve society. As the world leader in secure connectivity and processing solutions for embedded applications, NXP is solving the world’s most complex technology challenges to accelerate business innovation, enhance how we work, and advance how we live.

Ready to create a smarter world? Visit our career website and follow us on social: LinkedIn, Facebook and Twitter.

What can you expect

Contract: This is a fulltime position with a permanent contract

Compensation: Besides a good salary, you will be eligible for our bonus plan and receive lunch vouchers, 25  vacation days and the possibility to buy company shares with a 15% discount. We also have flexible work hours and a work from home policy.

Development opportunities: We believe that a key component to growing our business is to develop our people. To enable you to grow your career at NXP, we offer online and offline learning opportunities to help you develop some of your core and professional skills.

Our office: We are based in one of the high tech hubs in Bucharest with easy access to public transport and restaurants and parks close by. We have many relaxation areas on-site, including a little library where you can borrow books, sofas to relax in a quiet place and a cafeteria and restaurant in our common area.

Hiring process: Applying only takes a minute! Fill in the online application and share your CV with us. After a positive screening based on your CV you will have an initial phone or video conversation with our Talent Acquisition Consultant followed by several business interviews. Here are some useful tips to help you prepare.

And more: Life at NXP is more than work alone. We like to start our day with a free coffee and chat with a colleague and on Thursdays we have fresh fruits for all employees. Join us at one of the many social activities that are organized by and for employees such as our Christmas parties, our employee children’s party and food fairs. Or help us give back to society by donating blood or collecting clothes and food for children in need.

What’s next

Candidates are invited to apply on our career page with the resume and motivation letter in English for one or several open jobs at the same time.

At the application stage, all candidates should have a valid visa and work permit to work in Romania.

If you’re excited about this opportunity, we kindly invite you to apply!

Please note: The successful candidate may/will be responsible for security related tasks. The assignment may/will be in scope of security certifications, therefore a conscious and reliable way of working is necessary.

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