Customer Care Representative

Do You Want To Go Further With Hempel and Working in a Safe, Inclusive, and Equitable Environment? If yes, come and join us!  If, yes, we invite you to become our new Customer Care Representative.

This role is an opportunity to take your Customer Care career to the next level within the chemical industry, and be part of a multinational customer care team.

Do You Also Believe People Are a Company’s Greatest Asset?

This role is perfect for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and communicates with confidence.

As part of our team, you will be a first point of contact for our international customers, playing a crucial role in supporting our sales teams and team-working with several other collaborators within our company to ensure efficient and flawless service. These are some of the tasks of the role:

• Process sales order in the ERP system as per the care working procedures, from various entry channels (including facilitating the product availability, alternative finding, initiating and/or multi-tint productions, facilitating the on-time delivery, invoicing process, archiving, etc).
• Prioritize orders in case of shortages as per the customer classification, coordinate return orders and issuing related credit notes. 
• Proactively manage the outbound and inbound communication with the customers, ensuring a professional communication level and a great customer experience. 
• Any general task and/or activity may be required and related to the above functions in accordance with the business requirements of the company.

What does it take to become our new team member?

Reporting to the Customer Care Manager, you will have the opportunity to benefit from our flexible working model, with three days per week at Hempel’s offices in Athens, Greece, and two days working remotely.

• Experience in lively customer service international environments
• Ability to work as part of a team as well as autonomously.
• Proficient in ERP-systems (Microsoft preferred) and experience with CRM systems.
• Knowledge of the paint sector would be valuable but not required.
• Proficient communication skills in Greek and English (This requirement is indispensable for the role), Italian or any other European language would be an advantage.
• While we value relevant experience and qualifications, meeting every requirement is not mandatory. We encourage all interested candidates to apply, as we believe in considering a diverse range of backgrounds and skills.

Sounds like a match?

To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’.

Attractive salary and compensation and benefits package are also part of the advantages of being part of our team.