Key Facts

Remote From:

India

Category: Billing Analyst

Full time

Senior (5-10 years)

English

Hard Skills

Performance Management Payment Processing Workforce Planning Capacity Planning Organizational Structure User Feedback

Other Skills

•
Team Leadership
•
Coaching
•
Communication
•
Scheduling
•
Problem Solving

Roles & Responsibilities

4+ years in charge entry, payment posting, AR follow-up, or denial management
Experience leading or mentoring billers, whether formally or informally
Strong communication skills and the ability to give direct, constructive feedback
Organized and able to manage schedules, coverage, and competing priorities

Requirements:

Lead a pod of roughly 8 to 15 billing associates and own their production targets and quality results
Manage coverage schedules, PTO, and capacity so client queues stay staffed, in partnership with Ops
Give regular, direct feedback and coaching, run 1:1s, and handle performance management under our attendance and production policies
Onboard and train new billing associates and reinforce SOPs and QA standards

Amperos

About Amperos

Amperos Health is the AI-native insurance revenue recovery solution for outpatient providers. Our agentic solution recovers outstanding and denied claims across payer calls, portals, appeals, and resubmissions — escalating to your team only when needed. Customers see recovery rates up to 20% higher than traditional or manual processes, at a cost to collect up to 50% lower, within 4 weeks of onboarding. Our vision is a world where every provider has an AI-powered back office that handles insurance end-to-end — so their staff can spend less time chasing claims and more time on what healthcare is meant to be about: operating and growing their practice to serve more patients. Amperos is backed by leading investors, including Bessemer Venture Partners, Uncork Capital, Neo, and angels from OpenAI, Stripe, and more. To date, we've helped recover $700M+ in outstanding claims across 3,000 clinical locations in all 50 states. Interested in learning more? Set up time to chat with us here: https://www.amperos.com/request-a-demo

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

About Amperos

Amperos is healthcare's first AI-native denial management and revenue recovery platform. Our agentic AI works claims end-to-end, from portal follow-ups and payor calls to appeals and medical records, so providers can resolve more denials, recover more revenue, and focus on what matters most: serving patients.

We just closed a $16M Series A led by Bessemer Venture Partners, with continued participation from Uncork Capital and Neo. We're still small, still early, and going after a $260B+ problem that's only getting worse. If you want to work on hard problems that matter, alongside people who care deeply about the mission (and each other), we'd love to meet you.

Billing Associate Team Lead

About the Role

The Billing Associate Team Lead is a people leader responsible for a pod of billing associates. You own your pod's production and quality, you coach and develop your team, and you keep client queues covered day to day. This is a step up from Billing Associate on our management track. You will still carry a reduced claim queue yourself, so you lead by example as a player-coach, but your primary job is making your team successful: giving clear feedback, managing coverage and schedules, and being the first point of escalation when claims get complex. As we scale, strong Team Leads are how we keep quality and output high across a growing team.

What You'll Do

Lead a pod of roughly 8 to 15 billing associates and own their production targets and quality results
Manage coverage schedules, PTO, and capacity so client queues stay staffed, in partnership with Ops
Give regular, direct feedback and coaching, run 1:1s, and handle performance management under our attendance and production policies
Serve as the first escalation point for complex claims and decide what to route to billing managers or the client
Onboard and train new billing associates and reinforce SOPs and QA standards
Partner with QA on coaching themes and with Ops on right-staffing
Maintain your own claim production at a high standard

What We're Looking For

4+ years in charge entry, payment posting, AR follow-up, or denial management with a proven record of high production and quality as an individual contributor
Experience leading or mentoring billers, whether formally or informally
Strong communication skills and the ability to give direct, constructive feedback
Organized and able to manage schedules, coverage, and competing priorities
Comfortable working in a fast-paced, AI-assisted environment where processes change
Able to work US hours (9am to 6pm ET)

Nice to Have

Experience managing or coordinating offshore or blended teams
Experience with workforce scheduling or capacity planning
Exposure to ModMed, NextGen, Athenahealth, or similar PM systems

Our Values

Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.
Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.
Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.