Key Facts

Remote From:

Virginia (USA)

Category: Operations Specialist

Full time

Mid-level (2-5 years)

English

Hard Skills

Telecommunications Service Emergency Response Call Center Experience Organizational Structure

Other Skills

•
Supervision
•
Problem Solving
•
Planning

Roles & Responsibilities

At least three (3) years of experience in the supervision of telecommunications operations and personnel
Demonstrated use and understanding of telecommunications systems
Experience with applications systems supporting telecommunications business functions
Knowledge of 9-1-1 systems

Requirements:

Analyze information requirements of public safety communications centers
Evaluate problems in work flow, organization, and planning
Develop recommendations for operational improvements

Quantum Strides LLC

About Quantum Strides LLC

Quantum Strides is an IBM Sustainability Software Business Partner specializing in solutions for Real Estate & Asset management, Capital Projects, Space & Move management, Operations & Maintenance and Sustainability. We are innovators and problem-solvers at heart. Using technology to tackle complex challenges and to deliver efficiencies for our customers is the bedrock of our culture and what we do best.Headquartered in the Washington DC metro area and consisting of a highly skilled workforce in the United States, we are a reliable partner for several Fortune 500 customers and Government entities. Additionally, our state-of-the-art development and test teams in India and talent pool in Canada, places us in a unique position to serve our clients across diverse geographical regions.Quantum Strides is considered an IBM TRIRIGA expert and has nearly a decade of experience in implementing, upgrading, and supporting the IBM TRIRIGA Application & Platform. Furthermore, we provide a highly skilled Maximo workforce to support IBM Maximo implementations and upgrades. Additionally, as an IBM Envizi partner, we help organizations with scope 1, 2 and 3 ESG reporting. Quantum Strides is also a ServiceNow (SNOW) partner specializing in IT Service Management (ITSM), IT Asset Management (ITAM) and has expertise in integrating SNOW to IBM technologies to provide customers with the best of both worlds.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Job Location: Fairfax, Virginia, United States (Onsite/Remote)

At least three (3) years of experience in the supervision of telecommunications operations and personnel and demonstrated use and understanding of telecommunications systems and other applications systems supporting telecommunications business functions to include 9-1-1.

Sample Duties:

Analyze information requirements of public safety communications centers, emergency operations centers, 9‐1‐1 public safety answering points, and/or call centers.
Must be able to evaluate problems in work flow, organization, and planning and develop recommendations for operational improvements.

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