Account Director

Requirements

• Understanding of digital advertising platforms and capabilities
• Excellent written and verbal communication skills
• Natural presenter
• Good attention to detail
• Ability to work independently
• Customer focus mind-set
• Exceptional organizational skills
• Target driven
• Time management
• Strategic/big picture thinking
• 3-5 years of relevant experience
• Bachelor's degree
  
  

Benefits

• Understanding of digital advertising platforms and capabilities
• Excellent written and verbal communication skills
• Natural presenter
• Good attention to detail
• Ability to work independently
• Customer focus mind-set
• Exceptional organizational skills
• Target driven
• Time management
• Strategic/big picture thinking
• 3-5 years of relevant experience
• Bachelor's degree
  
  

Key Accountabilities:

• Successfully onboard new clients, ensuring client capabilities, strategies and objectives are understood by the broader account team, expectations are aligned to service levels, educate clients on agency services, sector trends, and identify opportunities to increase revenue
• Ensuring that clients renew their contracts.Lead on bi-weekly reporting calls with strategic clients and key stakeholders within HE institutions
• Broaden and deepen client relationships across the organization to identify upsell and cross-sell opportunities
• Collaborate with clients on the development of briefs for potential marketing campaigns
• Create, implement and maintain client development plans to identify new opportunities, increase satisfaction and profitability
• Strategic point of contact on a client, covering topics such as Contract KPIs, Service Level Agreements, Onboarding, Business Reviews, and Sector Insights / Competitor Benchmarking.
• Ensuring that Service Level Agreements are being met with clients, and managing expectations based on certain deliverables
• Lead in crisis management during unexpected internal and external scenarios.
• Work with the marketing team to create and present Net Natives content at regional events/webinars to clients and prospects
• Build and nurture relationships with target prospective clients
• Support with proposals, bids and tenders by leading kick-offs, gathering insight and bid writing
• Work with the Account Team to increase renewal rates
• Work with the finance team to support on client commercial queries
• Support wider teams with knowledge sharing, new business development, pitches and presentations, etc.