Customer Success Team Lead

• 30+ days ago

JobGo

Role overview

Qualifications

3-4 years of experience handling a customer success team or working in an advertising agency
Minimum 1 year of team management experience
Understanding of social media analytics
Willingness to learn new things

Responsibilities

Training and coordination of work for a group of account managers
Building business processes and team development
Preparation of reports, presentations, and commercial offers for clients
Calculating media plans and assisting in marketing research

Key facts

Remote from: Indonesia
Full time
Senior (5-10 years)
Customer Support Team Lead
English

Hard skills

Other skills

Team Management
Report Writing
Team Building
Communication
Problem Solving
Adaptability

About the company

JobGo

Staffing & Recruiting
SME
11–50

What is the JobGo Solution? Recruiters are left with limited options when they want to reach out to preferred hidden candidates. And these options are expensive and time-consuming. So, we created the solution. JobGo offers recruiters the fastest and most cost-efficient high-quality service on the market. Using JobGo’s Big Data solution, we find hidden and active candidates among the millions of online profiles and present your company with a list of people eager to work for your company. So, let JobGo find your next employee of the year. We help small and large companies to recruit specialists and middle management, from biologists to IT to managers for any location. JobGo connects people wherever they are. Make the most of your social recruitment, and try out JobGo today.

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Job description

Main Goals:

Training, coordination fo work and management of a group of account managers (cmmunication takes place in english and bahasa Indonesia)
Builiding business processes, training, and team development
Preparation fo reports presentations ,and commercial offers for clients Calculation of media plans/
Assistance in marketing research
Work with analytics platform and MMps

Our Ideal candidate:

Have 3-4 years of experience handli8g a customer success team or being involved in an advertising agency, especially in the CS field;
Experiences i managing a team for a minimum 1 year;
Loves to build communication and empower people;
An open minded and supportive team player;
Wants and ready to quickly learn new things;
Understand social media analytics and reads the trend;
Desire to grow in the digital sphere.