IT Application Support Analyst (NS Finance)

We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must) to join our Team.

This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting, HR, Legal, L&D, Customer Success) worldwide.

The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.

Responsibilities:

• Provide Level 1 & 2 technical/functional support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLAs) are met
• Experience in supporting European countries specially Italian localization.
• Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner
• Work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues
• Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved
• Develop and adhere to Standard Operating Procedures (SOPs)
• Ensure data security and implement safety controls
• Produce and maintain technical support guides, service catalogue & other relevant documentation
• Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
• Ensure effective communication is in place to manage incidents and system downtime to the business user community
• Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required

What we look for:

• Previous experience working in an application support capacity for finance systems (NetSuite, Coupa, Payhawk, Concur), HR Systems (BambooHR, JazzHR, Papaya etc.)
• With Finance background.
• 6 + years in-dept knowledge of Oracle NetSuite ERP Finance
• Fluency in English
• Excellent verbal and written communication skills
• Team player with good interpersonal skills
• Ability to multi-task and to remain calm whilst under pressure
• Keen eye for detail
• Good analytical and problem-solving skills
• Strong service driven mentality and a pragmatic approach
• Keep abreast of current technology and trends that may be of use/benefit to
• NetSuite Certified