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Customer Support Specialist

Atticus Advisory Solutions Inc.

Role overview

Qualifications

  • Bachelor's degree in Accounting or Finance required
  • 3-5 years of hands-on NetSuite experience required
  • Strong written and verbal communication skills
  • Proven problem-solving ability and technical curiosity

Responsibilities

  • Act as the first point of contact for client inquiries
  • Diagnose, troubleshoot, and resolve most customer issues independently
  • Perform detailed analysis of client-reported problems
  • Maintain accurate and complete ticket records

Key facts

Hard skills

Netsuite System Level Troubleshooting Technical Analysis

Other skills

  • Problem Solving
  • Customer Service
  • Communication
  • Collaboration
  • Empathy
  • Detail Oriented
  • Time Management

About the company

Atticus Advisory Solutions Inc. logo

Atticus Advisory Solutions Inc.

Outsourcing & Offshoring

Are you looking for talents with specialized skills that can add value to your business?Is it difficult to find talent locally because of budget constraints or lack of the specific skillsets you need?How We Can Help You:- Atticus is an offshore managed services provider- We develop great talent and innovative services- We provide expert full time and contract resources for NetSuite, Microsoft Dynamics, ServiceNow, Oracle, SAP, Finance & Accounting, SFDC, Database Administration, Infrastructure/Networking, .Net, DevOps, Mobile developers, Cloud Engineers, Java developers, Ruby on Rails, Python, Big Data, , BA/BSA, QA, Technical Writer, UI/UX and any tech support roles.- We bring a depth of experience and understanding in all areas of applications deployment, analysis, project management and training. - We’ve also built our capability to provide post-implementation services to our partners in the NetSuite ecosystem. Our core service is an automated systems review minus the lengthy discovery calls. Think of it as an MRI for your NetSuite system which spits out a report instantly.- We help Technology Consulting partners, End Users of these technologies, and StartupsWhere We Are and What Our Clients Have to Say:50+ Project Implementations18+ NetSuite Certifications200+ Consultants4 Continents (US, Australia, Asia, Europe)"Atticus has found exceptional people for us FAST. We usually need people immediately and the skillsets that we are looking for ain't easy to find in the US. The new team members we've onboarded has allowed us to grow our practice.."- Glenn M., NetSuite Alliance Partner"We love the team that we hired from Atticus. We found them to be more customer centric and flexible compared to our other remote teams."- Bryan H., ServiceNow Business AppsIf you are looking to build an offshore staffing team or need support with your NetSuite instance, you can contact us at info@atticus.ph

Company details

Company typeSME
IndustryOutsourcing & Offshoring
Company size201 - 500

Links

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Job description

As part of the Customer Support team, you will serve as the primary support resource for the clients, developing deep expertise in our products and resolving a wide range of functional and technical issues. You will take full ownership of incoming cases performing analysis, troubleshooting, and delivering solutions while collaborating with senior specialists on the most complex matters. This role offers the opportunity to build proficiency in NetSuite and Netgain applications and play a critical role in client success.

Responsibilities

  • Act as the first point of contact for client inquiries and provide high-quality support across email, phone, and chat.
  • Diagnose, troubleshoot, and resolve most customer issues independently across multiple product areas.
  • Perform detailed analysis of client-reported problems, using product knowledge, documentation, and internal tools to identify root causes.
  • Escalate only the most complex or system-level issues to senior support teams, with clear documentation of findings.
  • Maintain accurate and complete ticket records, ensuring clients stay informed throughout the resolution process.
  • Stay current on new features and enhancements to deliver knowledgeable, up-to-date support.
  • Participate in ongoing training and contribute feedback to improve support processes and knowledge resources.

Minimum Qualifications

  • Bachelor's degree in Accounting or Finance required.
  • 3-5 years of hands-on NetSuite experience required, including functional troubleshooting and administration.
  • Strong written and verbal communication skills with the ability to explain technical concepts clearly.
  • Proven problem-solving ability and technical curiosity.
  • Customer-service mindset with professionalism, empathy, and attention to detail.
  • Ability to manage multiple cases, prioritize effectively, and work collaboratively within the team.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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