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Medical Billing Collections Specialist | Work from Home

Key Facts

Remote From: 
Full time
Junior (1-2 years)
English

Other Skills

  • Non-Verbal Communication

Roles & Responsibilities

  • At least 1 year of experience in a BPO or Call Center environment
  • Excellent verbal and written English communication skills
  • Knowledge of the US healthcare system

Requirements:

  • Track and manage accounts receivable
  • Check the status of submitted claims for timely processing
  • Conduct patient collection phone calls
  • Monitor denial trends and provide timely resolutions

Job description

Salary: PHP 25,000- PHP 28,000/ month

Job Description:

  • Track and manage accounts receivable, ensuring aging amounts remain within targeted levels.
  • Regularly check the status of submitted claims to ensure timely processing and payment.
  • Resubmit claims for appeal as necessary, working to resolve any issues that may delay payment.
  • Prepare and send out patient statements in a timely and accurate manner.
  • Conduct patient collection phone calls, professionally addressing outstanding balances and negotiating payment arrangements.
  • Respond to patient and payer's email and phone inquiries regarding their accounts, providing clear and helpful information.
  • Accept phone payments from patients, ensuring accurate processing and record-keeping.
  • Monitor Denial Trends and provide timely and accurate resolutions
  • Handle complex denials and appeals
  • Utilize different collection strategies to achieve optimum reimbursement on delinquent accounts.
  • Follow team and/or clients proper procedures, policies, and methodologies as instructed.
  • Performs other related duties as necessary or assigned

Minimum Qualifications:

  • Must have at least 1 year of experience in a BPO or Call Center environment.
  • Experience with phone collections, particularly on US accounts, is desirable but not required.
    • Previous experience in Medical Billing or Medical Collections is a plus but not mandatory.
    • Knowledge of the US healthcare system, including Medicare, Medicaid, commercial payers, and contracted networks, is highly beneficial.
    • Must possess excellent verbal and written English communication skills.
    • Able to work from home with reliable internet and a backup connection.

    Perks and Benefits:

    • Maternity & Paternity Leave
    • Government Contribution (SSS, Pag-ibig, Philhealth)
    • 13th Month Pay
    • Paid Holidays
    • Bereavement Leave 
    • Paid Vacation Leave 
    • Paid Sick Leave
    • Work from Home

    Others:

    • Equipment/ company computer is provided
    • Night shift differential pay
    • Php 1,000 De Minimis
    • Php 1,000 monthly bonus upon regularization
    • HMO upon regularization

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