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Customer Support Manager

Role overview

Qualifications

  • 2 years of work experience in a similar position (in the finance sector, payments)
  • Knowledge of the English language at a basic level
  • Computer/laptop and high-speed, high-quality Internet
  • Knowledge of Cryptocurrency and Blockchain

Responsibilities

  • Ensuring high-quality and prompt resolution of customer issues (in chat, up to 150 chats per day)
  • Interaction with other divisions of the company to resolve customer issues

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving

About the company

MG Recruit logo

MG Recruit

Staffing & Recruiting

MG Recruit is the go-to recruitment partner for fintech companies looking to give themselves a distinct competitive advantage by hiring the best talent the market has to offer. MG Recruit is proud to be a trusted Fintech Recruitment specialist, successfully helping startups scale up at speed. The competitive nature of the fintech sector means that demand exceeds supply across most company functions and at all levels for the highest performing individuals. We provide a solution using a proactive approach at seeking out the top talent. We connect and help Fintech companies and innovative financial institutions hire and retain talent who possess a unique combination of Technical and Financial skills. We provide a highly personalised Executive Search to match the best talent in the market for businesses. It is our market insight and strong relationships which allow us to build long-term partnerships. Our long-standing clients and candidates rely on us to advise them on all aspects of FinTech recruitment. Our search intelligence and expertise in Fintech sector allows us efficiently deliver first-class quality service. We are able to see beyond surface to create matches that result in successful careers for our candidates and valuable talent for our clients. Whether we are meeting you for the first time, or you have been working with us for years, we take the time to truly listen to your needs so that we can deliver solutions that really work for you.

Company details

Company typeSmall startup
IndustryStaffing & Recruiting
Company size2-10

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Job description

Job Title: Customer Support Manager (Russian or Ukrainian language)

Job Type: Remote

Location: Europe

Ukrainian Fintech company is looking for an experienced Customer Support Manager to work remotely.

Our ideal candidate has

-2 years of work experience in a similar position (in the finance sector, payments);

-Knowledge of the English language at a basic level;

-Computer/laptop and high-speed, high-quality Internet;

-Knowledge of Cryptocurrency and Blockchain

What tasks are facing our super support

-Ensuring high-quality and prompt resolution of customer issues (in chat, up to 150 chats per day);

-Interaction with other divisions of the company to resolve customer issues.

We offer

-Floating work schedule;

-Timely payment (every 1st of the month);

-Free education;

-The possibility of career and professional growth (development in the IT department).

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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