Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow ServiceNow JScript Service Development Software Development Mass Customization Web Engineering Soap Client Agile Software Development JIRA

Other Skills

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Analytical Skills
•
Problem Solving
•
Teamwork
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Communication

Roles & Responsibilities

Minimum 3 years of experience as a ServiceNow Developer with CSM module
5 years of software development experience
Strong programming skills and knowledge of ServiceNow platform capabilities
Bachelor’s degree in computer science or related field

Requirements:

Customize and configure the ServiceNow CSM module to meet business requirements
Develop and implement custom applications and integrations within the ServiceNow platform
Collaborate with business stakeholders to gather requirements and translate them into technical solutions
Create and maintain technical documentation, including design specifications and user guides

iTech AG

About iTech AG

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Description

OVERVIEW

We are seeking an experienced ServiceNow Developer with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.

ROLES AND RESPONSIBILITIES

Design & Development:

Customize and configure the ServiceNow CSM module to meet business requirements.

Develop and implement custom applications and integrations within the ServiceNow platform.

Design and configure workflows, business rules, UI policies, and client scripts.

Implementation & Integration:

Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.

Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.

Collaboration & Stakeholder Engagement:

Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.

Documentation & Compliance:

Create and maintain technical documentation, including design specifications, test cases, and user guides.

Ensure compliance with IT security policies and data privacy regulations.

MINIMUM QUALIFICATIONS

Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module

A total of 5 years of software development experience with strong programming skills.

Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.

Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.

Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs, and Business Rules.

Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.

Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.

Strong analytical and problem-solving abilities.

Ability to work independently and in a team environment.

Effective communication skills for stakeholder interactions.

EDUCATION AND CERTIFICATIONS

Bachelor’s degree in computer science, Information Technology, or a related field

ServiceNow Certified Systems Administrator (CSA)

PREFERRED QUALIFICATIONS

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist – Any Module

Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.

Familiarity with Agile development methodologies and tools (e.g., JIRA).

Excellent communication and interpersonal skills.

SECURITY CLEARANCE

Ability to obtain and maintain a Public Trust

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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